FORM 6-K
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
Report of Foreign Issuer
Pursuant to Rule 13a-16 or 15d-16 of
the Securities Exchange Act of 1934
Commission File Number: 001-14554
Banco Santander Chile |
Santander Chile Bank |
(Translation of Registrant’s Name into English) |
Bandera 140 |
Santiago, Chile |
(Address of principal executive office) |
Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F:
Form 20-F | ☒ | Form 40-F | ☐ |
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1):
Yes | ☐ | No | ☒ |
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7):
Yes | ☐ | No | ☒ |
Indicate by check mark whether by furnishing the information contained in this Form, the Registrant is also thereby furnishing the information to the Commission pursuant to Rule 12g3-2(b) under the Securities Exchange Act of 1934:
Yes | ☐ | No | ☒ |
If “Yes” is marked, indicate below the file number assigned to the registrant in connection with Rule 12g3-2(b): N/A
SIGNATURE
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
BANCO SANTANDER-CHILE | |||
By: | /s/ Cristian Florence | ||
Name: | Cristian Florence | ||
Title: | General Counsel |
Date: April 30, 2019
Exhibit 99.1
Banco Santander Chile 1Q19 Earnings Report April 30, 2019
Contents Page 01 Important Information 24 Annex 1: Balance Sheet 02 Section 1: Key Consolidated Data 25 Annex 2: YTD Income Statements 03 Section 2: Summary of Results 26 Annex 3: Quarterly Income Statements 08 Section 3: YTD Results by Reporting Segment 27 Annex 4: Quarterly Evolution of Main Ratios and Other 09 Section 4: Loans, Funding and Information Capital 13 Section 5: Analysis of Quarterly Income Statement 22 Section 6: Credit Risk Ratings 23 Section 7: Share Performance CONTACT INFORMATION Investor Relations Department Banco Santander Chile Bandera 140 Floor 19 Santiago, Chile Tel: (562) 2320-8284 Email: irelations@santander.cl Website: www.santander.cl
Important information Banco Santander Chile cautions that this presentation contains forward looking statements within the meaning of the US Private Securities Litigation Reform Act of 1995. These forward looking statements are found in various places throughout this presentation and include, without limitation, statements concerning our future business development and economic performance. While these forward looking statements represent our judgment and future expectations concerning the development of our business, a number of risks, uncertainties and other important factors could cause actual developments and results to differ materially from our expectations. These factors include, but are not limited to: (1) general market, macro-economic, governmental and regulatory trends; (2) movements in local and international securities markets, currency exchange rates, and interest rates; (3) competitive pressures; (4) technological developments; and (5) changes in the financial position or credit worthiness of our customers, obligors and counterparties. The risk factors and other key factors that we have indicated in our past and future filings and reports, including those with the Securities and Exchange Commission of the United States of America, could adversely affect our business and financial performance. Note: the information contained in this presentation is not audited and is presented in Chilean Bank GAAP which is similar to IFRS, but there are some differences. Please refer to our 2018 20-F filed with the SEC for an explanation of the differences between Chilean Bank GAAP and IFRS. Nevertheless, the consolidated accounts are prepared on the basis of generally accepted accounting principles. All figures presented are in nominal terms. Historical figures are not adjusted by inflation. Please note that this information is provided for comparative purposes only and that this restatement may undergo further changes during the year and, therefore, historical figures, including financial ratios, presented in this report may not be entirely comparable to future figures presented by the Bank.
Section 1: Key consolidated data Balance Sheet (Ch$mn) Mar-19 Mar-18 Change (%) Total assets 39,667,565 36,433,862 8.9% Gross customer loans 30,600,260 28,344,394 8.0% Customer deposits 21,462,046 20,144,383 6.5% Customer funds 27,278,700 25,531,026 6.8% Total shareholders’ equity 3,321,798 3,169,855 4.8% Income Statement (YTD) Mar-19 Mar-18 Change (%) Net interest income 322,701 346,715 (6.9%) Net fee and commission income 70,675 75,494 (6.4%) Net operating profit before provisions for loan losses 437,377 451,737 (3.2%) Provision for loan losses (76,274) (75,405) 1.2% Op expenses excluding impairment and other op. exp. (180,056) (170,851) 5.4% Operating income 166,882 195,521 (14.6%) Income before tax 167,805 196,346 (14.5%) Net income attributable to equity holders of the Bank 125,430 151,016 (16.9%) Profitability and efficiency Mar-19 Mar-18 Change bp Net interest margin (NIM) 1 3.9% 4.5% (61) Efficiency ratio2 42.5% 38.7% 387 Return on avg. equity 15.3% 19.4% (406) Return on avg. assets 1.3% 1.7% (39) Core Capital ratio 10.8% 11.1% (30) BIS ratio 13.6% 14.0% (36) Return on RWA 1.6% 2.1% (50) Asset quality ratios (%) Mar-19 Mar-18 Change bp NPL ratio3 2.0% 2.3% (29) Coverage of NPLs ratio 4 127.4% 122.9% 453 Cost of credit5 1.0% 1.1% (8) Structure (#) Mar-19 Mar-18 Change (%) Branches 380 379 0.3% ATMs 926 948 (2.3%) Employees 11,280 11,444 (1.4%) Market capitalization (YTD) Mar-19 Mar-18 Change (%) Net income per share (Ch$) 0.67 0.80 (16.9%) Net income per ADR (US$) 0.39 0.53 (26.1%) Stock price (Ch$/per share) 51.19 50.88 0.6% ADR price (US$per share) 29.75 33.51 (11.2%) Market capitalization (US$mn) 14,016 15,855 (11.6%) Shares outstanding (millions) 188,446.1 188,446.1 --% ADRs (1 ADR = 400 shares) (millions) 471.1 471.1 --% 1. NIM = Net interest income annualized divided by interest earning assets. 2. Efficiency ratio: Operating expenses excluding impairment and other operating expenses divided by Operating income. Operating income = Net interest income + Net fee and commission income + Total financial transactions, net + Other operating income minus other operating expenses. 3. Capital + future interest of all loans with one installment 90 days or more overdue divided by total loans. 4. Loan loss allowance divided by Capital + future interest of all loans with one installment 90 days or more overdue. 5. Provision expense annualized divided by average loans.
Section 2: Summary of results1 Net income attributable to shareholders totaled Ch$125,430 million with ROAE of 15.3% Net income attributable to shareholders in 1Q19 totaled Ch$125,430 million (Ch$0.67 per share and US$0.39 per ADR), decreasing 19.9% compared to 4Q18 (from now on QoQ) and decreasing 16.9% compared to 1Q18 (from now on YoY). ROAE in 1Q19 was 15.3%. The Bank’s lower result was mainly due to the low inflation rate in the quarter. This was partially mitigated by loan growth, positive evolution of asset quality, as well as an increase of 6.1% QoQ and 10.9% YoY of non-interest income (fees and treasury income), reflecting the overall positive business environment that continues in the Chilean market. As the year progresses, we expect ROEs to recover given positive business growth, higher inflation rates and a stable rate outlook. 3-year investment plan totaling US$380 million for 2019-2021 announced The Bank has announced a 3-year investment plan totaling US$380 million for 2019-2021 assigned for digital transformation, investment in cyber security (US$25 million for 2019) and to increase access of unbanked clients to financial services mainly through digital transactional products. In this regard, the Bank announced its intentions to enter the acquiring business in 2020 with the aim of significantly modernizing and expanding the access of SMEs to POS terminals. In 2Q19 the Bank will also launch a new prepaid card, Superdigital, which aims to give the unbanked population greater access to the digital economy, enabling them to make online purchases. We calculate that 70% of small commerce in Chile do not have a POS and that 4 million people in the workforce do not have a credit card. Expansion into the automotive financing business announced In order to enter the fast growing auto loan business, in March 2019 the Bank announced it has entered into an agreement with SKBergé Financiera S.A. to acquire its 49% share ownership in Santander Consumer Chile S.A., for Ch$59,063 million. Currently, Banco Santander S.A. (Spain), parent company of the Bank owns 51% of the shares of Santander Consumer Chile S.A., and the remaining 49% is owned by SKBergé Financiera S.A. The final outcome of the operation will depend on the conclusion of the contractual agreements and the time it takes to achieve the necessary regulatory authorizations. At the end of 2018, Santander Consumer S.A. obtained a net profit of Ch$10,996 million and ranked second in the new car financing industry. Meanwhile, Return on Equity (ROE) reached 20% in 2018. As of December 31, 2018, the total loan book of Santander Consumer Chile was Ch$388,425 million. 1.The information contained in this report is unaudited and is presented in accordance with Chilean Bank GAAP as defined by the Superintendency of Banks of Chile (SBIF).
Loan growth driven by Individuals and Middle-market in the quarter Total loans increased 8.0% YoY and 1.1% QoQ, led by retail banking and the Middle-Market and offset by a fall in low yielding Corporate loans. In 1Q19, Loans to individuals increased 1.4% QoQ and 9.6% YoY. Consumer loans increased 7.1% YoY and 0.9% QoQ. The growth of consumer loans was mainly driven by loans to high-income earners which grew 1.7% QoQ. Loans in the Santander Life group of products also expanded 21% during the year. Mortgage loans continued to grow healthily and increased 1.8% QoQ and 11.5% YoY. The Bank also maintained the loan-to-value ratio at origination below 80%. Middle-market loans grew 2.5% QoQ and 13.0% YoY with the positive growth of investment driving loan growth in this segment. Loans to SMEs increased 2.7% YoY and decreased 0.8% QoQ. The Bank continues to maintain a conservative stance regarding loan growth in this segment by focusing our lending to larger, less risky SMEs while increasing transactional services for all of our SME clients that will generate non-lending revenues. We expect an acceleration of loan growth in these two segments during the rest of the year, in line with our expectations for the economy. Loans in SCIB decreased 5.4% in the quarter, leading to a YoY decrease of 15.7%. However SCIB’s overall contribution to income increased by 17.6% with a strong rise in non-interest revenue while optimizing capital usage. Active management of funding costs to limit impact of rising rates and low inflation in 1Q19 In 1Q19, the Bank’s funding strategy was centered on minimizing the impact of the lower inflation and higher interest rate environment. Total deposits increased 6.5% YoY and decreased 1.6% QoQ. In 1Q19, time deposits grew 8.1% YoY and decreased 1.0% QoQ. In the first quarter of 2019, the Central Bank raised the short term interest rate by 25 bp to 3% despite a low inflationary environment. Therefore, the Bank focused on controlling the cost of funding, leading once again our peers in nominal peso deposit costs. Moreover, the Bank achieved record low spreads in the bond market in the period, as long and medium term rates declined heavily in the quarter. The Bank also continues to maintain healthy liquidity levels with the LCR ratio at 125.8% and the NSFR at 108.8% as of March 31, 2019. Lower margin due to low inflation and rising interest rates In 1Q19, Net interest income, NII, decreased 9.8% QoQ and 6.9% YoY. As a reminder, the Bank is asset sensitive to inflation, since the Bank has more assets than liabilities linked to inflation. The Bank is also liability sensitive to short-term rates, since the Bank’s deposits are mainly comprised of nominal peso, which have a shorter duration than interest earning assets. During the quarter, the variation of the UF2 was 0.0% in the quarter compared to 0.8% in 4Q18 and 0.6% in 1Q18 contributed to a lower interest earning assets yield. At the same time, the Central Bank also 2 UF or Unidad de Fomento, an inflation indexed unit used in Chile
increased its policy rate by 25bp in January, despite the lower inflation. As a result, the Bank’s NIM in 1Q19 was 3.9%, lower than the 4.4% in 4Q18 and 4.5% in 1Q18. As the year progresses, the acceleration of growth in higher yielding retail loans, a normalization of inflation rates, along with stable interest rates should help raise margins in coming quarters. We are expecting UF inflation rates of approximately 0.7%-0.8% per quarter and a stable monetary policy rate of 3% until year-end. This outlook is subject to modifications depending on possible future changes to our inflation and GDP growth forecast. Positive evolution of asset quality in the quarter During the quarter provisions increased 1.2% compared to 1Q18 and 4.1% compared to 4Q18. Cost of credit in 1Q19 remained stable at 1.0%. The impaired loan ratio also remained stable at 5.9% and the total NPL ratio improved to 2.0% as of March 31, 2019. The total Coverage ratio improved to 130.6% in the quarter. The Bank’s NIM, net of cost of credit was 3.0% in 1Q19 as stable asset quality and cost of credit partially mitigated the weaker margins in the quarter. NPLs1 & Cost of Credit2 2.3% 2.2% 2.2% 2.1% 2.1% 1.1% 1.1% 1.3% 1.0% 1.0% 1Q18 2Q18 3Q18 4Q18 1Q19 NPLs Cost of credit (1) NPL= Non-performing loans, defined as the total outstanding gross amount of loans with at least one installment 90 days or more overdue. (2) Cost of credit = Annualized provision for loan losses / quarterly average total loans. Averages are calculated using monthly figures. Non-interest income up 6.1% QoQ and 10.9% YoY partially offsetting lower margins In 1Q19, non-interest income (fee income plus financial transactions, net) increased 6.1% QoQ and 10.9% YoY, partially offsetting the lower NIM in the quarter. This was mainly due to positive client revenues in fee income and our Treasury business. Fee income increased 4.8% compared to 4Q18 and decreased 6.4% compared to 1Q18. The positive QoQ growth of fees was mainly driven by fees from retail banking, with growth being driven by credit card fees that increased 9.8% QoQ, checking account fees that increased 1.4% QoQ and debit and ATM fees that increased 21.8% QoQ. The lower fees compared to 1Q18 was mainly due to lower collection of insurance fees due to a change in methodology for estimating refund of insurance premiums collected and lower fees from ATM usage. The Bank has been actively eliminating and relocating ATMs that have a low profitability in order to produce cost efficiencies and push the use of digital payment methods. Results from Total financial transactions, net was a gain of Ch$38,845 million in 1Q19, an increase of 67.3% compared to 1Q18 and an increase of 8.6% compared to 4Q18. Demand for Client treasury services such as Debt Capital Markets and Market Making continued to perform well. At the same time, and even though short-term rates
increased in the quarter, medium and long-term rates came down. The Bank’s fixed income portfolio, mainly comprised of Chilean Central Bank and sovereign bonds, as well as US treasuries, benefitted as a result of this flattening of the yield curve in the quarter, resulting in a rise in realized mark-to-market gains. Costs rise 5.4% due to investments and implementation of IFRS 16 In 1Q19, operating expenses increased 5.4% YoY and decreased 1.8% QoQ with the Bank’s efficiency ratio reaching 42.5% in 1Q19 compared to 38.7% in the same period of last year. The QoQ decline is mainly due to seasonal factors. The YoY increase in costs was mainly due to the various initiatives that the Bank has been implementing to improve productivity through digitalization, higher severance costs and the net effect of the implementation of IFRS 16 in the quarter. IFRS 16 increased depreciation costs by Ch$7.8 billion and reduced administrative expenses by Ch$7.3 billion with a net effect of Ch$500 million in the quarter. Going forward we expect cost growth for the year to stabilize at ~4%.
Summary of Quarterly Results Quarter Change% (Ch$mn) 1Q19 4Q18 1Q18 1Q19/1Q18 1Q19/4Q18 Net interest income 322,701 357,601 346,715 (6.9%) (9.8%) Net fee and commission income 70,675 67,438 75,494 (6.4%) 4.8% Total financial transactions, net 38,845 35,770 23,221 67.3% 8.6% Provision for loan losses (76,274) (73,283) (75,405) 1.2% 4.1% Operating expenses (excluding Impairment (180,056) (183,423) (170,851) 5.4% (1.8%) and Other operating expenses) Impairment, Other op. income & expenses (9,009) (2,705) (3,653) 146.6% 233.0% Operating income 166,882 201,398 195,521 (14.6%) (17.1%) Net income attributable to shareholders 125,430 156,644 151,016 (16.9%) (19.9%) Net income/share (Ch$) 0.67 0.83 0.80 (16.9%) (19.9%) Net income/ADR (US$)1 0.39 0.48 0.53 (26.1%) (17.8%) Total loans 30,600,260 30,282,023 28,344,394 8.0% 1.1% Deposits 21,462,046 21,809,236 20,144,383 6.5% (1.6%) Shareholders’ equity 3,321,798 3,239,546 3,169,855 4.8% 2.5% Net interest margin 3.9% 4.4% 4.5% Efficiency ratio2 42.5% 40.0% 38.7% Return on equity3 15.3% 19.8% 19.4% NPL / Total loans4 2.0% 2.1% 2.3% Coverage NPLs5 127.4% 126.1% 122.9% Cost of credit6 1.0% 1.0% 1.1% Core Capital ratio7 10.8% 10.6% 11.1% BIS ratio8 13.6% 13.4% 14.0% Branches 380 380 379 ATMs 926 910 948 Employees 11,280 11,305 11,444 1. The change in earnings per ADR may differ from the change in earnings per share due to exchange rate movements. Earnings per ADR was calculated using the Observed Exchange Rate (Exchange rate for the last trading day of the quarter taken from the Central Bank of Chile) for each period. 2. Efficiency ratio: Operating expenses excluding impairment and Other operating expenses divided by Operating income. Operating income = Net interest income + Net fee and commission income + Total financial transactions, net + Other operating income minus Other operating expenses. 3. Return on average equity: annualized quarterly net income attributable to shareholders divided by Average equity attributable to shareholders in the quarter. Averages calculated using monthly figures. 4. NPLs: Non-performing loans: total outstanding gross amount of loans with at least one installment 90 days or more overdue. 5. Coverage NPLs: loan loss allowances (1Q19 and 4Q18 adjusted to include the additional provision of Ch$20,000 million) divided by NPLs. 6. Cost of credit: annualized provision for loan losses divided by quarterly average total loans. Averages calculated using monthly figures 7. Core capital ratio = Shareholders’ equity divided by risk-weighted assets according to SBIF BIS I definitions. 8. BIS ratio: regulatory capital divided by RWA.
Section 3: YTD Results by reporting segment Net contribution from business segments down 2.0% YoY Year to date results Retail Banking1 Middle market2 SCIB3 Total segments4 Net interest income 230,796 68,939 22,398 322,133 Change YoY (1.0%) 4.7% (5.3%) (0.2%) Net fee and commission income 57,166 9,914 7,584 74,664 Change YoY (3.4%) 9.2% (27.7%) (5.2%) Core revenues 287,962 78,853 29,982 396,797 Change YoY (1.5%) 5.3% (12.2%) (1.1%) Total financial transactions, net 5,879 4,279 19,250 29,408 Change YoY 16.4% 37.4% 155.4% 87.3% Provision for loan losses (68,263) (10,095) (318) (78,676) Change YoY (7.8%) 400.0% 96.3% 3.2% Net operating profit from business segments5 225,578 73,037 48,914 347,529 Change YoY 1.0% (3.9%) 17.8% 2.0% Operating expenses6 (137,707) (22,756) (17,196) (177,659) Change YoY 5.0% 5.2% 18.2% 6.2% Net contribution from business segments7 87,871 50,281 31,718 169,870 Change YoY (4.7%) (7.5%) 17.6% (2.1%) 1. Retail consists of Individuals and SMEs with annual sales below Ch$1,200 million. 2. Middle-market is made up of companies with annual sales exceeding Ch$1,200 million. It also serves institutions such as universities, government entities, local and regional governments and companies engaged in the real estate industry with annual sales exceeding Ch$800 million. 3. Santander Corporate & Investment Banking: consists of foreign and domestic multinational companies with sales over Ch$10,000 million. Formerly called GBM 4. Excludes the results from Corporate Activities, which includes, among other items, the impact of inflation on results, the impact of movements in the exchange rate in our provision expense and the results from our liquidity portfolio. 5. Net op. profit is defined as Net interest income + Net fee and commission income + Total financial transactions - Provision for loan losses. 6. Operating expenses = Personnel expenses +Administrative expenses + Depreciation. 7. The clients included in each business segment are constantly revised and reclassified if a client no longer meets the criteria for the segment they are in. Therefore, variations of loan volumes and profit and loss items reflect business trends as well as client migration effects. Net contribution from our business segments decreased 2.1% YoY in 3M19 compared to the same period of 2018. This was mainly due to a decrease in margins caused, in part, by the increase in short term interest rates on the segments’ funding costs. This was only partially offset by higher non-interest income and a favorable evolution of the cost of credit. Operating expenses in our business segments also increased 6.2% YoY due to higher costs in digital and branch innovations. The net contribution from Retail banking decreased 4.7% YoY. Net operating profit rose 1.0% as the lower growth of core revenues was offset by client treasury revenue and a lower cost of credit. Operating expenses in this segment were controlled, increasing 5.0% due to investments in WorkCafé openings and other digital initiatives. Net contribution from the Middle-market decreased 7.5% YoY in 3M19. Core revenues in this segment grew 5.3%, led by a 4.7% increase in net interest revenue due to increasing loan volumes in this segment of 13.0%. This was offset by higher provision expense in the quarter. Net contribution from the SCIB increased 17.6% YoY in 3M19. Net operating profit increased 17.8%. Strong Client Treasury results in the quarter more than offset the decline in core revenues. The movement of client treasury
revenue, which usually makes up the bulk of our treasury income, reflects the demand on behalf of clients for treasury products. Section 4: Loans, funding and capital Loans Loan growth remains steady across all of our target segments Total loans increased 8.0% YoY and 1.1% QoQ, led by retail banking and the Middle-Market and offset by a fall in low yielding Corporate loans. Loans by segment YTD Change% (Ch$mn) 1Q19 4Q18 1Q18 1Q19/1Q18 1Q19/4Q18 Total loans to individuals1 17,150,134 16,921,496 15,650,246 9.6% 1.4% Consumer loans 4,920,318 4,876,289 4,595,908 7.1% 0.9% Residential mortgage loans 10,335,335 10,150,981 9,269,711 11.5% 1.8% SMEs 3,832,920 3,865,141 3,730,718 2.7% (0.8%) Retail banking 20,983,054 20,786,637 19,380,964 8.3% 0.9% Middle-market 7,885,255 7,690,380 6,975,218 13.0% 2.5% Corporate & Investment banking (SCIB) 1,590,697 1,681,697 1,886,261 (15.7%) (5.4%) Total loans2 3 30,600,260 30,282,023 28,344,394 8.0% 1.1% 1. Includes consumer loans, residential mortgage loans and other commercial loans to individuals. 2. Total loans gross of loan loss allowances. Total loans include other non-segmented loans and includes interbank loans. See Note 4 of the Financial Statements. 3. The clients included in each business segment are constantly revised and reclassified if a client no longer meets the criteria for the segment they are in. Therefore, variations of loan volumes and profit and loss items reflect business trends as well as client migration effects. In 1Q19, Loans to individuals increased 1.4% QoQ and 9.6% YoY. Consumer loans increased 7.1% YoY and 0.9% QoQ. The growth of consumer loans is mainly driven by loans to high-income earners which grew 1.7% QoQ. Our Santander Life program continues to grow with over 43,000 credits cards issued and a total loan amount of more than Ch$31,000 million, increasing 21% during the year. Asset quality in consumer lending continued to improve (See Asset Quality) widening our appetite for growth in this product as demand picks up during the year. In order to enter the fast growing auto loan business, in March 2019 the Bank announced it entered into an agreement with SKBergé Financiera S.A. to acquire its 49% share ownership in Santander Consumer Chile S.A., for Ch$59,063 million. Currently, Banco Santander S.A. (Spain), parent company of the Bank owns 51% of the shares of Santander Consumer Chile S.A., and the remaining 49% is owned by SKBergé Financiera S.A. The final outcome of the operation will depend on the conclusion of the contractual agreements and the time it takes to achieve the necessary regulatory authorizations. At the end of 2018, Santander Consumer S.A. obtained a net profit of Ch$10,996 million. Meanwhile, Return on Equity (ROE) reached 20% in 2018. As of December 31, 2018, the total loan book of Santander Consumer Chile was Ch$388,425 million, mainly to middle-income clients.
Mortgage loans continued to grow healthily and increased 1.8% QoQ and 11.5% YoY. The Bank also maintained the loan-to-value ratio at origination below 80%. Even though this is a low spread product, the profitability of this product has been rising recently. The loan spread of mortgages improved in the quarter as the Bank’s bond spread over Chilean Central Bank decreased in the quarter. Collection of fire and earthquake mortgage fees also increased 8.1% QoQ, recovering from the slowdown in this product in the second half of 2018. Middle-market loans grew 2.5% QoQ and 13.0% YoY with growth in the quarter still being driven by higher levels of investment in various economic sectors. Loans to SMEs increased 2.7% YoY and decreased 0.8% QoQ. The Bank continues to maintain a conservative stance regarding loan growth in this segment by focusing on larger, less risky SMEs that will generate non-lending revenues as well. Loans in SCIB decreased 5.4% in the quarter, leading to a YoY decrease of 15.7%. However SCIB’s overall contribution to income increased 17.6% driven by client treasury revenues, reflecting our focus on profitability over market share in the SCIB segment. These business segments were also affected by a slow start in economic growth, especially in January and February. We expect a reactivation of loan demand in this segment in coming quarters in line with greater GDP growth. Funding and Liquidity Active management of funding costs to limit impact of rising rates and low inflation in 1Q19 Funding YTD Change% (Ch$mn) 1Q19 4Q18 1Q18 1Q19/1Q18 1Q19/4Q18 Demand deposits 8,526,343 8,741,417 8,175,608 4.3% (2.5%) Time deposits 12,935,703 13,067,819 11,968,775 8.1% (1.0%) Total Deposits 21,462,046 21,809,236 20,144,383 6.5% (1.6%) Mutual Funds brokered1 5,816,654 5,576,243 5,386,643 8.0% 4.3% Bonds 8,534,221 8,115,233 7,795,573 9.5% 5.2% Adjusted loans to deposit ratio2 99.1% 98.0% 98.0% LCR 3 125.8% 151.6% 125.0% NSFR 4 108.8% 109.5% 108.8% 1. Banco Santander Chile is the exclusive broker of mutual funds managed by Santander Asset Management S.A. Administradora General de Fondos, a subsidiary of SAM Investment Holdings Limited. 2. Ratio =(Net Loans - portion of mortgages funded with long-term bonds) / (Time deposits + demand deposits). The Bank’s mortgage loans are mainly fixed-rate long-term loans that we mainly finance with matching long-term funding and not with short-term deposits. For this reason, to calculate this ratio, we subtract residential mortgage loans funded with long term bonds in the numerator of our ratio. 3. Liquidity Coverage Ratio calculated according to ECB rules. Chilean LCR as of March 2019 reached 126.9%. 4. Net Stable Funding Ratio calculated using internal methodology. Chilean ratios are still under construction. In 1Q19, the Bank’s funding strategy was centered on minimizing the impact of the lower inflation and higher short-term interest rate environment. The Bank’s total deposits increased 6.5% YoY and decreased 1.6% QoQ in 1Q19. The QoQ decline in non-interest bearing demand deposits is seasonal as these deposits grow strongly in December, especially in the Corporate segments. In 1Q19, time deposits grew 8.1% YoY and decreased 1.0% QoQ. In the first quarter of 2019, the Central Bank raised the short term interest rate by 25bp to 3% despite a low inflationary environment. Therefore, the Bank focused on controlling the cost of funding, allowing the time deposit base to decrease, while ensuring healthy liquidity levels with the LCR ratio at 125.8% and the NSFR at 108.8% as of March 31, 2019.
CLP Time Deposit Cost & Central Bank Rate Evolution 3.2% 3.1% 3.0% 3.0% 2.9% 2.9% 2.8% 2.5% Dec-17 Mar-18 Jun-18 Sep-18 Dec-18 Mar-19 Santander Chile BCI Central Bank Rate To compensate this decrease, the Bank successfully obtained funds through other instruments such as bonds. Bonds increased 9.5% YoY and 5.2% QoQ as the mortgage portfolio also grew strongly. As almost all of the Bank’s mortgages are fixed real rate loans with an average duration (including the assumption of prepayment) of 7 years, the Bank finances these mortgages with longer-term bonds. The spread of our locally issued bonds over the Central Bank rates reached a historically low level in the period. Spread BSAN Bonds YTD (UF) Mutual funds brokered grew 8.0% YoY and 4.3% QoQ as variable income funds performed well in the quarter.
Shareholders’ equity and regulatory capital Core capital at 10.8%. Payout set at 60% of 2018 earnings. Dividend yield of 3.7% Equity YTD Change% (Ch$mn) Mar-19 Dec-18 Mar-18 Mar-19/Mar-18 Mar-18/Dec-18 Capital 891,303 891,303 891,303 0.0% 0.0% Reserves 1,923,022 1,923,022 1,781,818 7.9% 0.0% Valuation adjustment 5,341 10,890 -4,348 (222.8%) (51.0%) Retained Earnings: Retained earnings prior periods 591,902 - 564,815 4.8% --% Income for the period 125,430 591,902 151,016 (16.9%) (78.8%) Provision for mandatory dividend (215,200) (177,571) (214,749) 0.2% 21.2% Equity attributable to equity holders of 3,321,798 3,239,546 3,169,855 4.8% 2.5% the Bank Non-controlling interest 46,391 46,163 42,613 8.9% 0.5% Total Equity 3,368,189 3,285,709 3,212,468 4.8% 2.5% Quarterly ROAE 15.3% 19.8% 19.4% YTD ROAE 15.3% 19.2% 19.4% Shareholders’ equity totaled Ch$3,321,798 million as of March 31, 2019 and grew 4.8% YoY. The Bank’s ROAE3 in 1Q19 was 15.3%, lower than previous quarters due to the lower inflation rate. With these levels of return on equity, during the quarter the Bank still generated 20bp of core capital due to its focus on profitability. The Bank’s core capital ratio4 was 10.8% and the total BIS ratio5 was 13.6% as of March 31, 2019. Risk weighted assets (RWA) increased 0.6% in 1Q19 compared to a growth of 2.5% in core shareholders’ equity. Given expected loan growth this year and the investment plan for the year, the Bank’s Board proposed the distribution of 60% of 2018 earnings as a dividend, which was approved by shareholders on April 23, 2019. The dividend yield, considering the record date in Chile on April 16, 2019, was 3.7%. Capital Adequacy YTD Change% (Ch$mn) Mar-19 Dec-18 Mar-18 Mar-19/Mar-18 Mar-18/Dec-18 Tier I (Core Capital) 3,321,798 3,239,546 3,169,855 4.8% 2.5% Tier II 861,633 862,119 820,002 5.1% (0.1%) Regulatory capital 4,183,431 4,101,664 3,989,856 4.9% 2.0% Risk weighted assets 30,793,029 30,600,176 28,530,059 7.9% 0.6% Tier I (Core Capital) ratio 10.8% 10.6% 11.1% BIS ratio 13.6% 13.4% 14.0% Section 5: Analysis of quarterly income statement 3. Return on average equity 4. Core Capital ratio = Shareholders’ equity divided by Risk-weighted Assets (RWA) according to SBIF BIS I definitions. 5. BIS ratio: Regulatory capital divided by RWA.
Net interest income Lower margin due to low inflation and rising interest rates Net interest income/ Margin Quarter Change% (Ch$mn) 1Q19 4Q18 1Q18 1Q19/1Q18 1Q19/4Q18 Net interest income 322,701 357,601 346,715 (6.9%) (9.8%) Average interest-earning assets 33,081,958 32,754,792 30,708,458 7.7% 1.0% Average loans (including interbank) 30,462,954 30,190,154 27,979,005 8.9% 0.9% Avg. net gap in inflation indexed (UF) 4,089,213 4,991,285 4,627,806 (11.6%) (18.1%) instruments1 Interest earning asset yield2 5.6% 7.2% 6.9% Cost of funds3 1.7% 2.9% 2.5% Net interest margin (NIM) 4 3.9% 4.4% 4.5% Quarterly inflation rate5 0.0% 0.8% 0.6% Central Bank reference rate 3.0% 2.75% 2.5% 1. The average quarterly difference between assets and liabilities indexed to the Unidad de Fomento (UF), an inflation indexed unit. 2. Interest income divided by average interest earning assets. 3. Interest expense divided by sum of average interest bearing liabilities and demand deposits. 4. Annualized net interest income divided by average interest earning assets. 5. Inflation measured as the variation of the Unidad de Fomento in the quarter. In 1Q19, Net interest income, NII, decreased 6.9% compared to 1Q18 and 9.8% QoQ. The Bank’s NIM in 1Q19 was 3.9%, lower than the 4.4% in 4Q18 and 4.5% in 1Q18. The Bank has two major sensitivities in its balance sheet: (i) asset sensitive to inflation, since the Bank has more assets than liabilities linked to inflation and (ii) liability sensitivity to short-term rates, since the Bank’s deposits are mainly denominated in nominal peso and have a shorter duration than interest earning assets. The variation of the UF6 was 0.0% in the quarter compared to 0.8% in 4Q18 and 0.6% in 1Q18, and the Central Bank increased the monetary policy rate by 25bp. These two factors were the main reasons that the Bank’s NIM contracted in 1Q19. The Bank in order to minimize this impact reduced the net gap in inflation by 18.1% QoQ and 11.6% YoY, as well as focusing on non-interest revenues. As the year progresses, the acceleration of growth in higher yielding retail loans, the normalization of inflation rates, along with stable interest rates should help support margins at levels closer to 4.3%-4.4%. This outlook is subject to modifications depending on possible future rate hikes and changes to our inflation forecast. 6 UF or Unidad de Fomento, an inflation indexed unit used in Chile
Asset quality and provision for loan losses Positive evolution of asset quality in the quarter During the quarter provisions increased 1.2% compared to 1Q18 and 4.1% compared to 4Q18. Cost of credit in 1Q19 remained stable at 1.0% along with the expected loan loss ratio (Loan loss allowance over total loans) which remained at 2.6% in the quarter. The impaired loan ratio also remained stable at 5.9% and the total NPL ratio improved to 2.0% as of March 31, 2019. These figures reflect the Bank’s strategy of growth in less risky segments. Including the effect of the additional provisions in 3Q18, the total Coverage ratio improved to 130.6% in the quarter. By product, the evolution of provision for loan losses was as follows: Provision for loan losses by product Quarter Change% (Ch$mn) 1Q19 4Q18 1Q18 1Q19/1Q18 1Q19/4Q18 Consumer loans (44,101) (40,584) (48,841) (9.7%) 8.7% Commercial loans1 (29,619) (26,574) (25,326) 17.0% 11.5% Residential mortgage loans (2,554) (6,125) (1,238) 106.3% (58.3%) Provision for loan losses (76,274) (73,283) (75,405) 1.2% 4.1% 1. Includes provision for loan losses for contingent loans. Provisions for loan losses for consumer loans increased 8.7% compared to 4Q18 and decreased 9.7% compared to 1Q18. Asset quality of consumer loans continued to improve with the consumer NPL ratio at 1.7% in 1Q19 compared to 1.8% in 4Q18 and the impaired consumer loan ratio at 5.5% compared to 5.6%. This improvement in asset quality comes as consumer loan growth has been driven by high income earners. Coverage of consumer loans (including the effect of the additional provisions in 3Q18) increased from 316.4% to 323.7% in the quarter. Provisions for loan losses for commercial loans increased 11.5% compared to 4Q18 and 17.0% compared to 1Q18 with the commercial loan portfolio growing 6.0% YoY, driven mainly by the Middle-market segment. In the quarter there was a slight deterioration of asset quality with the impaired commercial loan ratio increasing from 6.8% in 4Q18 to 6.9% in 1Q19, however showing improvement compared to the 7.2% in 1Q18. This was mainly due to the contraction of loans in SCIB while riskier loans in the Middle-market and SME segment expanded. The commercial NPL ratio remained stable at 2.7% and coverage of commercial loans remained healthy at 115.8%. Provisions for loan losses for residential mortgage loans amounted to Ch$2,554 million in 1Q19 as the mortgage loan portfolio grew 1.8% QoQ and 11.5% YoY. During the quarter asset quality improved with the NPL ratio of mortgage loans decreasing to 1.2% compared to 1.3% in 4Q18 and 1.8% in 1Q18 and the impaired mortgage loan ratio decreasing to 4.6% from 4.7% in 4Q18 and 5.1% in 1Q18. Also, the coverage of mortgage loans increased from 40.7% in 1Q18 to 49.5% in 1Q19. The focus on originating mortgage loans with a loan to value below 80% has been a key factor in maintaining healthy asset quality in this product.
Provision for loans losses and asset quality Quarter Change% (Ch$mn) 1Q19 4Q18 1Q18 1Q19/1Q18 1Q19/4Q18 Gross provisions (65,393) (63,419) (63,529) 2.9% 3.1% Charge-offs1 (32,192) (30,398) (32,695) (1.5%) 5.9% Gross provisions and charge-offs (97,585) (93,817) (96,224) 1.4% 4.0% Loan loss recoveries 21,311 20,534 20,819 2.4% 3.8% Provision for loan losses (76,274) (73,283) (75,405) 1.2% 4.1% Cost of credit2 1.0% 1.0% 1.1% (7.1%) 3.1% Total loans3 30,600,260 30,282,023 28,344,394 8.0% 1.1% Total Loan loss allowances (LLAs) (794,559) (796,588) (810,390) (2.0%) (0.3%) Non-performing loans4 (NPLs) 623,467 631,652 659,347 (5.4%) (1.3%) NPLs consumer loans 85,373 88,319 108,541 (21.3%) (3.3%) NPLs commercial loans 409,665 409,451 381,614 7.4% 0.1% NPLs residential mortgage loans 128,429 133,882 169,192 (24.1%) (4.1%) Impaired loans5 1,797,460 1,779,438 1,825,702 (1.5%) 1.0% Impaired consumer loans 268,467 274,595 312,948 (14.2%) (2.2%) Impaired commercial loans 1,054,114 1,032,178 1,035,616 1.8% 2.1% Impaired residential mortgage loans 474,879 472,665 477,138 (0.5%) 0.5% Expected loss ratio6 (LLA / Total loans) 2.6% 2.6% 2.9% NPL / Total loans 2.0% 2.1% 2.3% NPL / consumer loans 1.7% 1.8% 2.4% NPL / commercial loans 2.7% 2.7% 2.6% NPL / residential mortgage loans 1.2% 1.3% 1.8% Impaired loans / total loans 5.9% 5.9% 6.4% Impaired consumer loan ratio 5.5% 5.6% 6.8% Impaired commercial loan ratio 6.9% 6.8% 7.2% Impaired mortgage loan ratio 4.6% 4.7% 5.1% Coverage of NPLs7 130.6% 129.3% 122.9% Coverage of NPLs non-mortgage8 151.7% 151.1% 151.3% Coverage of consumer NPLs9 323.7% 316.4% 255.5% Coverage of commercial NPLs 115.8% 115.5% 121.6% Coverage of mortgage NPLs 49.5% 48.0% 40.7% 1.Charge-offs corresponds to the direct charge-offs and are net of the reversal of provisions already established on charged-off loans. 2. Annualized provision for loan losses / quarterly average total loans. Averages are calculated using monthly figures. 3. Includes interbank loans. 4. Total outstanding gross amount of loans with at least one installment 90 days or more overdue. 5. Include: (a) for loans individually evaluated for impairment: (i) the carrying amount of all loans to clients that are rated C1 through C6 and, (ii) the carrying amount of all loans to an individual client with at least one NPL (which is not a residential mortgage loan past due less than 90 days), regardless of category; and (b) for loans collectively evaluated for impairment, the carrying amount of all loans to a client, when at least one loan to that client is not performing or has been renegotiated. 6. LLA / Total loans. Measures the percentage of loans that banks must provision for given their internal models and the SBIF’s guidelines. 7. LLA / NPLs. Adjusted to include the additional provision of Ch$20,000 million 8. LLA of commercial and consumer loans / NPLs of commercial and consumer loans. Adjusted to include the additional provision of Ch$20,000 million 9. LLA of consumer loans/consumer NPLs. Adjusted to include the additional provision of Ch$20,000 million
Net fee and commission income Positive QoQ fee growth from business segments In 1Q19, fee income increased 4.8% compared to 4Q18 and decreased 6.4% compared to 1Q18. On a YoY comparison fees decreased 6.8% due: (i) lower fees from the collection of insurance fees due to a change in methodology for estimating refund of insurance premiums collected, (ii) lower ATM fees due to the optimization plans underway in this product and (iii) a decrease in Corporate banking fees, which tend to be unsmooth, since they are deal driven. These negative trends began to reverse and fee income grew 4.8% QoQ with a rise in fee income from all business segments as overall business activity continues to increase as well as further improvements in our client loyalty indicators. Fee Income by Client Segment Quarter Change% (Ch$mn) 1Q19 4Q18 1Q18 1Q19/1Q18 1Q19/4Q18 Retail banking1 57,166 55,157 59,178 (3.4%) 3.6% Middle-market 9,914 9,298 9,081 9.2% 6.6% SCIB2 7,584 7,371 10,495 (27.7%) 2.9% Others (3,989) (4,388) (3,260) 22.4% (9.1%) Total 70,675 67,438 75,494 (6.4%) 4.8% 1. Includes fees to individuals and SMEs. 2. Santander Corporate and Investment Banking Fees in Retail banking increased 3.6% compared to 4Q18 and decreased 3.4% compared to 1Q18. The YoY decrease in retail banking fees was mainly due to lower collection of insurance fees due to a change in methodology for estimating refund of insurance premiums collected implemented in the second half of 2018 and lower ATM fees due to the optimization plans underway in this product. The negative trend from these two products began to reverse in 1Q19 with fees from collection increasing 8.1% QoQ and ATM fees rising 21.8% QoQ. During the quarter the Bank expanded the ATM network to better locations, which should improve profitability of these machines. At the same time, solid mortgage loan growth drove the QoQ recovery in collection fees. Client loyalty continued to rise in retail banking with loyal individual customers (clients with >4 products plus minimum usage and profitability levels) in the High-income segment growing 8.4% YoY and loyal Mid-income earners growing 5.5% YoY. Credit card fees increased 9.8% QoQ, as clients continued increasing purchases with their cards. Commissions from insurance brokerage continue to be a strong source of commissions with growth from the brokerage of car, fraud and life insurance. Our strategy of focusing on SMEs that also generate higher non-interest revenue is also showing results with client loyalty and fees in the SME segment expanding in the quarter.
Loyal customers1 thousands 03M18 03M19 +5.5% 405 427 +8.4% +9.1% 141 153 46 50 Loyal high income customers Loyal middle income Loyal SME + middle market customers customers 1. Loyal high income and middle income customers with 4 products plus a minimum profitability level and a minimum usage indicator, all differentiated by segment. SME + Middle- market cross-selling differentiated by client size using a point system that depends on number of products, usage of products and income net of risk. Fees in the Middle-market increased 9.2% compared to 1Q18 and 6.6% compared to 4Q18. This is mainly due to greater business activity in this segment as seen with the strong loan growth in this segment along with an increase in customer loyalty, with Loyal Middle-market and SME clients growing 9.1% YoY. Fees in SCIB increased 2.9% compared to 4Q18 and decreased 27.7% compared to 1Q18. Fees in this segment are deal driven and in 1Q18 there was a strong increase in activity from Corporates due to the economic conditions that was not repeated in 1Q19. The strength of the Bank is providing value added non-lending services, such as cash management and financial advisory services should continue to drive fee income in SCIB. By products, the evolution of fees was as follows: Fee Income by Product Quarter Change% (Ch$mn) 1Q19 4Q18 1Q18 1Q19/1Q18 1Q19/4Q18 Credit card fees 10,176 9,266 10,502 (3.1%) 9.8% Debit & ATM card fees 4,434 3,640 4,720 (6.1%) 21.8% Asset management 11,000 11,345 11,259 (2.3%) (3.0%) Insurance brokerage 11,021 11,303 8,941 23.3% (2.5%) Guarantees, pledges and other contingent op. 8,732 8,640 8,137 7.3% 1.1% Collection fees 8,348 7,721 8,927 (6.5%) 8.1% Checking accounts 8,829 8,709 8,254 7.0% 1.4% Brokerage and custody of securities 2,197 2,278 2,274 (3.4%) (3.6%) Other 5,938 4,536 12,480 (52.4%) 30.9% Total fees 70,675 67,438 75,494 (6.4%) 4.8% Total financial transactions, net Positive client and non-client treasury results in the quarter Results from Total financial transactions, net was a gain of Ch$38,845 million in 1Q19, an increase of 67.3% compared to 1Q18 and an increase of 8.6% compared to 4Q18. It is important to point out that the Bank does not run a significant foreign currency gap. The Bank’s spot position in foreign currency is hedged with derivatives that are either considered trading derivatives or hedge accounting derivatives. Derivatives that are considered trading are
marked-to-market in net income from financial operations. Hedge accounting derivatives are mark-to-market together with the hedged item in net foreign exchange results. This distorts these line items, especially in periods of a strong appreciation or depreciation of the exchange rate. Total financial transactions, net Quarter Change% (Ch$mn) 1Q19 4Q18 1Q18 1Q19/1Q18 1Q19/4Q18 Net income (expense) from financial (168,510) 37,804 (27,174) 520.1% (545.7%) operations1 Net foreign exchange gain2 207,355 (2,034) 50,395 311.5% (10294.4%) Total financial transactions, net 38,845 35,770 23,221 67.3% 8.6% 1. These results include the realized gains of the Available for sale investment portfolio, realized and unrealized gains and interest revenue generated by Trading investments, gains or losses from the sale of charged-off loans and the realized gains (loss) or mark-to-market of derivatives. 2. The results recorded as Foreign exchange gain mainly include the translation gains or losses of assets and liabilities denominated in foreign currency as well as from our hedge accounting derivatives. In order to understand more clearly these line items, we present them by business area in the following table: Total financial transactions, net by business Quarter Change% (Ch$mn) 1Q19 4Q18 1Q18 1Q19/1Q18 1Q19/4Q18 Client treasury services 30,252 34,413 17,750 70.4% (12.1%) Non-client treasury income1 8,592 1,357 5,471 57.0% 533.4% Total financ. transactions, net 38,845 35,770 23,221 67.3% 8.6% 1. Non client treasury income. These results includes interest income and the mark-to-market of the Bank’s trading portfolio, realized gains from the Bank’s available for sale portfolio and other results from our Financial Management Division. Client treasury services revenues reached a gain of Ch$30,252 million in the quarter, an increase of 70.4% compared to 1Q18 and a decrease of 12.1% compared to 4Q18. The movement of client treasury revenue, which usually makes up the bulk of our treasury income, reflects the demand on behalf of clients for treasury products, mainly for their hedging needs and market making. Demand for these products increased in the second half of 2018 and continued into the first quarter of 2019. Non-client treasury totaled a gain of Ch$8,592 million in the quarter. The Bank’s fixed income liquidity portfolio is mainly comprised of Chilean sovereign risk and U.S. treasuries. During 2018 rising long-term local and U.S. rates dampened non-client treasury results, however, in 2019 local medium and long term rates descended driving mark-to-market gains that partially offset the lower NIMs in the quarter. Operating expenses and efficiency 3-year investment plan totaling US$380 million for 2019-2021 The Bank has announced a 3-year investment plan totaling US$380 million for 2019-2021 assigned for digital transformation, which includes expanding the transformation of branches with the target of 60 Work Cafés and other branch transformations for 2019, investment in cyber security (US$25 million for 2019) and to increase access
of unbanked clients to financial services mainly through digital transactional products. In this regard, the Bank announced its intentions to enter the acquiring business in 2020 with the aim of significantly modernizing and expanding the access of SMEs to POS terminals. In 2Q19 the Bank will also launch a new prepaid card, Superdigital, which aims to give the unbanked population access to the digital economy, enabling them to make online purchases including subscription to platforms such as Spotify, Netflix, Uber etc. We calculate that 70% of small commerce in Chile do not have a POS and that 4 million people in the workforce do not have a credit card. Operating expenses Quarter Change% (Ch$mn) 1Q19 4Q18 1Q18 1Q19/1Q18 1Q19/4Q18 Personnel salaries and expenses (94,557) (99,872) (89,516) 5.6% (5.3%) Administrative expenses (59,336) (62,009) (62,155) (4.5%) (4.3%) Depreciation & amortization (26,163) (21,542) (19,180) 36.4% 21.5% Operating expenses1 (180,056) (183,423) (170,851) 5.4% (1.8%) Impairment of property, plant and - - (39) (100.0%) --% Equipment Points of Sale 380 380 379 0.3% 0.0% Standard 285 287 299 (4.7%) (0.7%) WorkCafé 43 40 22 95.5% 7.5% Middle-market centers 7 7 7 0.0% 0.0% Select 45 46 51 (11.8%) (2.2%) ATMs 926 910 948 (2.3%) 1.8% Employees 11,280 11,305 11,444 (1.4%) (0.2%) Efficiency ratio2 42.5% 40.0% 38.7% -387bp -251bp YTD Efficiency ratio2 42.5% 40.0% 38.7% -387bp -253bp Volumes per branch (Ch$mn)3 137,006 137,082 127,939 7.1% (0.1%) Volumes per employee (Ch$mn)4 4,615 4,608 4,237 8.9% 0.2% YTD Cost / Assets5 1.8% 1.9% 1.9% 1. Excluding Impairment and Other operating expenses. 2. Efficiency ratio: Operating expenses excluding impairment and Other operating expenses divided by Operating income. Operating income = Net interest income + Net fee and commission income + Total financial transactions, net + Other operating income minus Other operating expenses. 3. Loans + deposits over branches (points of sale). 4. Loans + deposits over employees. 5. Operating expenses as defined in footnote 1 above, annualized / Total assets.
Furthermore we continue to spend on marketing, communications and technology developments as well as improvements to our branches, or points of sale, reaching a total of 43 Work Cafés by the end of the quarter. Also in 1Q19 we continued to pilot the Work Café 2.0 and the Select Private banking branch, building on the Work Café concept, in line with our plan to start increasing points of sale throughout the next few years. In 1Q19, we expanded our ATM network to 926, with the increase mainly within branches. Productivity per branch, measured as loans plus deposits over total points of sale improved 7.1% YoY. Points of Sale Productivity per Point of Sale Efficiency Ratio # of branches Volumes1 per point of sale, Ch$mn +0.3% +7.1% +387 bps 42.5% 379 380 38.7% 137,006 127,939 03M18 03M19 03M18 03M19 03M18 03M19 1. Volumes= Loans+ Deposits 1 Amortization expenses increased 21.5% QoQ mainly to the implementation of IFRS 16 previously mentioned which increased this expense by Ch$7.8 billion. Also this expense has increased due to the investment in software and digital banking the Bank is carrying out as part of our plan to improve productivity and efficiency as well as the depreciation of branches. Other operating income, net & corporate tax Other operating income, net, totaled a loss of Ch$9,009 million in 1Q19. Gross other operating income decreased 52.1% QoQ and 18.2% YoY due to less income from the sale of repossessed assets and lower reversal of non-credit provisions for contingencies. Other operating income, net and corporate tax Quarter Change% (Ch$mn) 1Q19 4Q18 1Q18 1Q19/1Q18 1Q19/4Q18 Other operating income 5,156 10,769 6,307 (18.2%) (52.1%) Other operating expenses (14,165) (13,474) (9,921) 42.8% 5.1% Other operating income, net (9,009) (2,705) (3,614) (149.3%) (233.0%) Income from investments in associates 923 (128) 825 11.9% (821.1%) and other companies Income tax expense (42,146) (42,136) (44,553) (5.4%) 0.0% Effective income tax rate 25.1% 20.9% 22.7%
Income tax expenses in 1Q19 totaled Ch$42,146 million, a decrease of 5.4% YoY. The effective tax rate in the quarter was 25.1% compared to 22.7% in 1Q18. This rise in the effective tax rate, despite an equal statutory rate, was mainly due to the lower inflation rate in the quarter. For tax purposes, our capital must be restated for CPI inflation, resulting in a tax loss. Since inflation in the quarter was approximately 0% we had minimal tax loss over capital from inflation in 1Q19. YTD Income Tax1 Change% (Ch$mn) Mar-19 Mar-18 Mar-19 / Mar-18 Net income before tax 167,805 196,346 (14.5%) Price level restatement of capital2 - (30,509) --% Net income before tax adjusted for price level restatement 167,805 165,837 1.2% Statutory Tax rate 27.0% 27.0% +0bp Income tax expense at Statutory rate (45,307) (44,776) 1.2% Tax benefits3 3,161 223 1317.5% Income tax (42,146) (44,553) (5.4%) Effective tax rate 25.1% 22.7% +242bp 1. This table is for informational purposes only. Please refer to note 13 in our financial statements for more details. 2. For tax purposes, capital is indexed to CPI inflation. The statutory tax rate is applied over net income before tax adjusted for price level restatement. 3. Mainly includes income tax credits from property taxes paid on leased assets as well as the impact from fluctuations in deferred tax assets and liabilities. Section 6: Credit risk ratings During the quarter, the Bank obtained an A+ rating from JCR, one of Japan’s main rating agencies. This should help the Bank to continue diversifying its funding base in the Japanese market. International ratings The Bank has credit ratings from three leading international agencies. Moody’s Rating Standard and Poor’s Rating Bank Deposit A1/P-1 Long-term Foreign Issuer Credit A Baseline Credit Assessment A3 Long-term Local Issuer Credit A Adjusted Baseline Credit Assessment A3 Short-term Foreign Issuer Credit A-1 Senior Unsecured A1 Short-term Local Issuer Credit A-1 Commercial Paper P-1 Outlook Stable Outlook Stable
Fitch Rating JCR Rating Foreign Currency Long-term Debt A Foreign Currency Long-term Debt A+ Local Currency Long-term Debt A Outlook Stable Foreign Currency Short-term Debt F1 Local Currency Short-term Debt F1 A Viability rating Outlook Stable Local ratings Our local ratings are the following: Local ratings Fitch Ratings Feller Rate Shares 1CN1 1CN1 Short-term deposits N1+ N1+ Long-term deposits AAA AAA Mortgage finance bonds AAA AAA Senior bonds AAA AAA Subordinated bonds AA AA+
Section 7: Ownership Structure As of March 31, 2019 Ownership Structure Average daily traded volumes 3M19 US$million Free float 17.8 NYSE 33% 10.2 Santander Santiago Group 7.6 Stock 67% Exchange 3M19 Total shareholder return Total shareholder return Santander ADR vs. SP500 (Base 100 = 12/31/2018) Santander vs. IPSA Index (Base 100 = 12/31/2018) BSAC US SPX IPSA BSAN 120 110 115 114.6 105 110 103.0 105 100 100 100.4 99.0 95 95 90 85 90 Share Price ADR Price (US$) 3M19 Local Share Price (Ch$) 3M19 03/31/2019: 51.19 03/31/2019: 29.75 Maximum: 53.99 Maximum: 32.62 Minimum: 49.95 Minimum: 29.16 Stock Information Dividends Market Capitalization: US$14,192 million Year paid Ch$/share% of previous P/E 12month trailing*: 16.3x year’s earnings P/BV (03/31/19)**: 2.9x 2016 1.79 75% Dividend yield***: 3.7% 2017 1.75 70% * Price as of March 31, 2019 / 12mth. earnings 2018 2.25 75% ** Price as of March 31, 2019/Book value as of 03/31/19 2019 1.88 60% ***Based on closing price on record date of last dividend payment
Annex 1: Balance sheet Unaudited Balance Sheet Mar-19 Mar-19 Mar-18 Mar-19/Mar-18 US$Ths1 Ch$Million% Chg. Cash and deposits in banks 2,280,593 1,550,598 1,599,697 (3.1%) Cash items in process of collection 603,927 410,616 511,561 (19.7%) Trading investments 139,442 94,808 172,501 (45.0%) Investments under resale agreements 7,376 5,015 - --% Financial derivative contracts 4,387,684 2,983,230 2,000,057 49.2% Interbank loans, net 38,849 26,414 9,227 186.3% Loans and account receivables from customers, net 43,798,866 29,779,287 27,524,777 8.2% Available for sale investments 4,116,786 2,799,044 2,992,498 (6.5%) Held-to-maturity investments - - - --% Investments in associates and other companies 48,680 33,098 28,274 17.1% Intangible assets 93,103 63,302 62,458 1.4% Property, plant and equipment 295,764 201,093 232,626 (13.6%) Right of use assets 293,464 199,529 - --% Current taxes 14,995 10,195 6,756 50.9% Deferred taxes 613,202 416,922 372,665 11.9% Other assets 1,609,645 1,094,414 920,765 18.9% Total Assets 58,342,376 39,667,565 36,433,862 8.9% Deposits and other demand liabilities 12,540,399 8,526,343 8,175,608 4.3% Cash items in process of being cleared 405,487 275,695 354,046 (22.1%) Obligations under repurchase agreements 177,869 120,935 105,899 14.2% Time deposits and other time liabilities 19,025,611 12,935,703 11,968,775 8.1% Financial derivatives contracts 3,745,115 2,546,341 1,921,807 32.5% Interbank borrowings 2,551,607 1,734,863 1,322,512 31.2% Issued debt instruments 12,551,986 8,534,221 7,795,573 9.5% Other financial liabilities 317,511 215,879 243,684 (11.4%) Leasing contract obligations 227,735 154,839 - --% Current taxes - - - --% Deferred taxes 88,635 60,264 11,221 437.1% Provisions 502,747 341,823 339,901 0.6% Other liabilities 1,253,798 852,470 982,368 (13.2%) Total Liabilities 53,388,501 36,299,376 33,221,394 9.3% Equity Capital 1,310,913 891,303 891,303 0.0% Reserves 2,828,348 1,923,022 1,781,818 7.9% Valuation adjustments 7,855 5,341 (4,348) (222.8%) Retained Earnings: Retained earnings from prior years 870,559 591,902 564,815 4.8% Income for the period 184,480 125,430 151,016 (16.9%) Minus: Provision for mandatory dividends (316,512) (215,200) (214,749) 0.2% Total Shareholders' Equity 4,885,644 3,321,798 3,169,855 4.8% Non-controlling interest 68,231 46,391 42,613 8.9% Total Equity 4,953,875 3,368,189 3,212,468 4.8% Total Liabilities and Equity 58,342,376 39,667,565 36,433,862 8.9% 1. The exchange rate used to calculate the figures in dollars was Ch$679.91 / US$1 Annex 2: YTD income statements Unaudited YTD Income Statement Mar-19 Mar-19 Mar-18 Mar-19/Mar-18 US$Ths1 Ch$Million% Chg. Interest income 677,665 460,751 528,052 (12.7%) Interest expense (203,042) (138,050) (181,337) (23.9%) Net interest income 474,623 322,701 346,715 (6.9%) Fee and commission income 178,503 121,366 124,154 (2.2%) Fee and commission expense (74,555) (50,691) (48,660) 4.2% Net fee and commission income 103,948 70,675 75,494 (6.4%) Net income (expense) from financial operations (247,842) (168,510) (27,174) 520.1% Net foreign exchange gain 304,974 207,355 50,395 311.5% Total financial transactions, net 57,133 38,845 23,221 67.3% Other operating income 7,583 5,156 6,307 (18.2%) Net operating profit before provisions for loan losses 643,287 437,377 451,737 (3.2%) Provision for loan losses (112,182) (76,274) (75,405) 1.2% Net operating profit 531,104 361,103 376,332 (4.0%) Personnel salaries and expenses (139,073) (94,557) (89,516) 5.6% Administrative expenses (87,270) (59,336) (62,155) (4.5%) Depreciation and amortization (38,480) (26,163) (19,180) 36.4% Op. expenses excl. Impairment and Other operating expenses (264,823) (180,056) (170,851) 5.4% Impairment of property, plant and equipment - - (39) (100.0%) Other operating expenses (20,834) (14,165) (9,921) 42.8% Total operating expenses (285,657) (194,221) (180,811) 7.4% Operating income 245,447 166,882 195,521 (14.6%) Income from investments in associates and other companies 1,358 923 825 11.9% Income before tax 246,805 167,805 196,346 (14.5%) Income tax expense (61,988) (42,146) (44,553) (5.4%) Net income from ordinary activities 184,817 125,659 151,793 (17.2%) Net income discontinued operations - - - --% Net income attributable to: Non-controlling interest 337 229 777 (70.5%) Net income attributable to equity holders of the Bank 184,480 125,430 151,016 (16.9%) 1. The exchange rate used to calculate the figures in dollars was Ch$679.91 / US$1
Annex 3: Quarterly income statements Unaudited Quarterly Income Statement 1Q19 1Q19 4Q18 1Q18 1Q19/1Q18 1Q19/4Q18 US$Ths1 Ch$Million% Chg. Interest income 677,665 460,751 587,413 528,052 (12.7%) (21.6%) Interest expense (203,042) (138,050) (229,812) (181,337) (23.9%) (39.9%) Net interest income 474,623 322,701 357,601 346,715 (6.9%) (9.8%) Fee and commission income 178,503 121,366 119,309 124,154 (2.2%) 1.7% Fee and commission expense (74,555) (50,691) (51,871) (48,660) 4.2% (2.3%) Net fee and commission income 103,948 70,675 67,438 75,494 (6.4%) 4.8% Net income (expense) from financial (247,842) (168,510) 37,804 (27,174) 520.1% (545.7%) operations Net foreign exchange gain 304,974 207,355 (2,034) 50,395 311.5% (10294.4%) Total financial transactions, net 57,133 38,845 35,770 23,221 67.3% 8.6% Other operating income 7,583 5,156 10,769 6,307 (18.2%) (52.1%) Net operating profit before provisions for 643,287 437,377 471,578 451,737 (3.2%) (7.3%) loan losses Provision for loan losses (112,182) (76,274) (73,283) (75,405) 1.2% 4.1% Net operating profit 531,104 361,103 398,295 376,332 (4.0%) (9.3%) Personnel salaries and expenses (139,073) (94,557) (99,872) (89,516) 5.6% (5.3%) Administrative expenses (87,270) (59,336) (62,009) (62,155) (4.5%) (4.3%) Depreciation and amortization (38,480) (26,163) (21,542) (19,180) 36.4% 21.5% Op. expenses excl. Impairment and Other (264,823) (180,056) (183,423) (170,851) 5.4% (1.8%) operating expenses Impairment of property, plant and - - - (39) (100.0%) --% equipment Other operating expenses (20,834) (14,165) (13,474) (9,921) 42.8% 5.1% Total operating expenses (285,657) (194,221) (196,897) (180,811) 7.4% (1.4%) Operating income 245,447 166,882 201,398 195,521 (14.6%) (17.1%) Income from investments in associates and 1,358 923 (128) 825 11.9% (821.1%) other companies Income before tax 246,805 167,805 201,270 196,346 (14.5%) (16.6%) Income tax expense (61,988) (42,146) (42,136) (44,553) (5.4%) 0.0% Net income from ordinary activities 184,817 125,659 159,134 151,793 (17.2%) (21.0%) Net income discontinued operations - - - - --% --% Net income attributable to: Non-controlling interest 337 229 2,490 777 (70.5%) (90.8%) Net income attributable to equity holders of 184,480 125,430 156,644 151,016 (16.9%) (19.9%) the Bank 1. The exchange rate used to calculate the figures in dollars was Ch$679.91 / US$1 Annex 4: Quarterly evolution of main ratios and other information (Ch$millions) 1Q18 2Q18 3Q18 4Q18 1Q19 Loans Consumer loans 4,595,908 4,641,646 4,684,343 4,876,289 4,920,318 Residential mortgage loans 9,269,711 9,523,157 9,817,591 10,150,981 10,335,335 Commercial loans 14,469,530 15,039,330 15,456,250 15,239,659 15,318,141 Interbank loans 9,245 29,795 14,335 15,094 26,466 Total loans (including interbank) 28,344,394 29,233,928 29,972,519 30,282,023 30,600,260 Allowance for loan losses (810,390) (805,071) (804,885) (796,588) (794,559) Total loans, net of allowances 27,534,004 28,428,857 29,167,634 29,485,435 29,805,701 Deposits Demand deposits 8,175,608 8,127,758 7,984,243 8,741,417 8,526,343 Time deposits 11,968,775 12,681,594 12,777,365 13,067,819 12,935,703 Total deposits 20,144,383 20,809,352 20,761,608 21,809,236 21,462,046 Mutual funds (Off balance sheet) 5,386,643 5,557,027 5,543,748 5,576,243 5,816,654 Total customer funds 25,531,026 26,366,379 26,305,356 27,385,479 27,278,700 Loans / Deposits1 98.0% 98.1% 101.1% 98.0% 99.1% Average balances Avg. interest earning assets 30,708,458 31,754,813 32,234,857 32,754,792 33,081,958 Avg. Loans 27,979,005 28,824,294 29,615,916 30,190,154 30,462,954 Avg. assets 36,259,035 37,005,082 37,953,289 38,829,385 39,248,008 Avg. demand deposits 7,833,062 8,295,853 8,042,486 8,280,556 8,558,691 Avg equity 3,117,571 3,021,163 3,044,807 3,159,565 3,275,418 Avg. free funds 10,950,633 11,317,016 11,087,293 11,440,120 11,834,109 Capitalization Risk weighted assets 28,530,059 29,945,320 30,274,655 30,600,176 30,793,029 Tier I (Shareholders' equity) 3,169,855 2,999,879 3,085,775 3,239,546 3,321,798 Tier II 820,002 827,024 852,690 862,119 861,633 Regulatory capital 3,989,856 3,826,903 3,938,465 4,101,664 4,183,431 Tier I ratio 11.1% 10.0% 10.2% 10.6% 10.8% BIS ratio 14.0% 12.8% 13.0% 13.4% 13.6% Profitability & Efficiency Net interest margin (NIM)2 4.5% 4.5% 4.4% 4.4% 3.9% Efficiency ratio3 38.7% 40.5% 40.8% 40.0% 42.5% Costs / assets4 1.9% 2.0% 1.9% 1.9% 1.8% Avg. Demand deposits / interest earning assets 25.5% 26.1% 24.9% 25.3% 25.9% Return on avg. equity 19.4% 20.5% 17.0% 19.8% 15.3% Return on avg. assets 1.7% 1.7% 1.4% 1.6% 1.3% Return on RWA 2.1% 2.1% 1.7% 2.1% 1.7%
Annex 3: Quarterly income statements Unaudited Quarterly Income Statement 1Q19 1Q19 4Q18 1Q18 1Q19/1Q18 1Q19/4Q18 US$Ths1 Ch$Million% Chg. Interest income 677,665 460,751 587,413 528,052 (12.7%) (21.6%) Interest expense (203,042) (138,050) (229,812) (181,337) (23.9%) (39.9%) Net interest income 474,623 322,701 357,601 346,715 (6.9%) (9.8%) Fee and commission income 178,503 121,366 119,309 124,154 (2.2%) 1.7% Fee and commission expense (74,555) (50,691) (51,871) (48,660) 4.2% (2.3%) Net fee and commission income 103,948 70,675 67,438 75,494 (6.4%) 4.8% Net income (expense) from financial (247,842) (168,510) 37,804 (27,174) 520.1% (545.7%) operations Net foreign exchange gain 304,974 207,355 (2,034) 50,395 311.5% (10294.4%) Total financial transactions, net 57,133 38,845 35,770 23,221 67.3% 8.6% Other operating income 7,583 5,156 10,769 6,307 (18.2%) (52.1%) Net operating profit before provisions for 643,287 437,377 471,578 451,737 (3.2%) (7.3%) loan losses Provision for loan losses (112,182) (76,274) (73,283) (75,405) 1.2% 4.1% Net operating profit 531,104 361,103 398,295 376,332 (4.0%) (9.3%) Personnel salaries and expenses (139,073) (94,557) (99,872) (89,516) 5.6% (5.3%) Administrative expenses (87,270) (59,336) (62,009) (62,155) (4.5%) (4.3%) Depreciation and amortization (38,480) (26,163) (21,542) (19,180) 36.4% 21.5% Op. expenses excl. Impairment and Other (264,823) (180,056) (183,423) (170,851) 5.4% (1.8%) operating expenses Impairment of property, plant and - - - (39) (100.0%) --% equipment Other operating expenses (20,834) (14,165) (13,474) (9,921) 42.8% 5.1% Total operating expenses (285,657) (194,221) (196,897) (180,811) 7.4% (1.4%) Operating income 245,447 166,882 201,398 195,521 (14.6%) (17.1%) Income from investments in associates and 1,358 923 (128) 825 11.9% (821.1%) other companies Income before tax 246,805 167,805 201,270 196,346 (14.5%) (16.6%) Income tax expense (61,988) (42,146) (42,136) (44,553) (5.4%) 0.0% Net income from ordinary activities 184,817 125,659 159,134 151,793 (17.2%) (21.0%) Net income discontinued operations - - - - --% --% Net income attributable to: Non-controlling interest 337 229 2,490 777 (70.5%) (90.8%) Net income attributable to equity holders of 184,480 125,430 156,644 151,016 (16.9%) (19.9%) the Bank 1. The exchange rate used to calculate the figures in dollars was Ch$679.91 / US$1
Annex 4: Quarterly evolution of main ratios and other information (Ch$millions) 1Q18 2Q18 3Q18 4Q18 1Q19 Loans Consumer loans 4,595,908 4,641,646 4,684,343 4,876,289 4,920,318 Residential mortgage loans 9,269,711 9,523,157 9,817,591 10,150,981 10,335,335 Commercial loans 14,469,530 15,039,330 15,456,250 15,239,659 15,318,141 Interbank loans 9,245 29,795 14,335 15,094 26,466 Total loans (including interbank) 28,344,394 29,233,928 29,972,519 30,282,023 30,600,260 Allowance for loan losses (810,390) (805,071) (804,885) (796,588) (794,559) Total loans, net of allowances 27,534,004 28,428,857 29,167,634 29,485,435 29,805,701 Deposits Demand deposits 8,175,608 8,127,758 7,984,243 8,741,417 8,526,343 Time deposits 11,968,775 12,681,594 12,777,365 13,067,819 12,935,703 Total deposits 20,144,383 20,809,352 20,761,608 21,809,236 21,462,046 Mutual funds (Off balance sheet) 5,386,643 5,557,027 5,543,748 5,576,243 5,816,654 Total customer funds 25,531,026 26,366,379 26,305,356 27,385,479 27,278,700 Loans / Deposits1 98.0% 98.1% 101.1% 98.0% 99.1% Average balances Avg. interest earning assets 30,708,458 31,754,813 32,234,857 32,754,792 33,081,958 Avg. Loans 27,979,005 28,824,294 29,615,916 30,190,154 30,462,954 Avg. assets 36,259,035 37,005,082 37,953,289 38,829,385 39,248,008 Avg. demand deposits 7,833,062 8,295,853 8,042,486 8,280,556 8,558,691 Avg equity 3,117,571 3,021,163 3,044,807 3,159,565 3,275,418 Avg. free funds 10,950,633 11,317,016 11,087,293 11,440,120 11,834,109 Capitalization Risk weighted assets 28,530,059 29,945,320 30,274,655 30,600,176 30,793,029 Tier I (Shareholders' equity) 3,169,855 2,999,879 3,085,775 3,239,546 3,321,798 Tier II 820,002 827,024 852,690 862,119 861,633 Regulatory capital 3,989,856 3,826,903 3,938,465 4,101,664 4,183,431 Tier I ratio 11.1% 10.0% 10.2% 10.6% 10.8% BIS ratio 14.0% 12.8% 13.0% 13.4% 13.6% Profitability & Efficiency Net interest margin (NIM)2 4.5% 4.5% 4.4% 4.4% 3.9% Efficiency ratio3 38.7% 40.5% 40.8% 40.0% 42.5% Costs / assets4 1.9% 2.0% 1.9% 1.9% 1.8% Avg. Demand deposits / interest earning assets 25.5% 26.1% 24.9% 25.3% 25.9% Return on avg. equity 19.4% 20.5% 17.0% 19.8% 15.3% Return on avg. assets 1.7% 1.7% 1.4% 1.6% 1.3% Return on RWA 2.1% 2.1% 1.7% 2.1% 1.7%
(Ch$millions) 1Q18 2Q18 3Q18 4Q18 1Q19 Asset quality Impaired loans5 1,825,702 1,803,077 1,796,005 1,779,438 1,797,460 Non-performing loans (NPLs) 6 659,347 650,007 661,365 631,652 623,467 Past due loans7 352,363 363,124 378,280 390,823 388,316 Loan loss reserves (810,390) (805,071) (804,885) (796,588) (794,559) Impaired loans / total loans 6.4% 6.2% 6.0% 5.9% 5.9% NPLs / total loans 2.3% 2.2% 2.2% 2.1% 2.0% PDL / total loans 1.2% 1.2% 1.3% 1.3% 1.3% Coverage of NPLs (Loan loss allowance / NPLs) 122.9% 123.9% 121.7% 126.1% 127.4% Coverage of PDLs (Loan loss allowance / PDLs) 230.0% 221.7% 212.8% 203.8% 204.6% Risk index (Loan loss allowances / Loans) 8 2.9% 2.8% 2.7% 2.6% 2.6% Cost of credit (prov expense annualized / avg. 1.1% 1.1% 1.3% 1.0% 1.0% loans) Network Branches 379 376 377 380 380 ATMs 948 1,001 769 910 926 Employees 11,444 11,453 11,439 11,305 11,280 Market information (period-end) Net income per share (Ch$) 0.80 0.82 0.69 0.83 0.67 Net income per ADR (US$) 0.53 0.50 0.42 0.48 0.39 Stock price 50.88 51.27 52.63 51.69 51.19 ADR price 33.51 31.43 31.98 29.9 29.75 Market capitalization (US$mn) 15,855 14,435 15,066 14,047 14,016 Shares outstanding 188,446 188,446 188,446 188,446 188,446 ADRs (1 ADR = 400 shares) 471 471 471 471 471 Other Data Quarterly inflation rate9 0.6% 0.7% 0.7% 0.8% 0.0% Central Bank monetary policy reference rate 2.50% 2.50% 2.50% 2.75% 3.00% (nominal) Observed Exchange rate (Ch$/US$) (period-end) 604.67 653.90 656.74 697.76 679.91 1. Ratio =(Net Loans - portion of mortgages funded with long-term bonds) / (Time deposits + Demand deposits) 2. NIM = Net interest income annualized divided by interest earning assets 3. Efficiency ratio =(Net interest income+ Net fee and commission income +Financial transactions net + Other operating income +Other operating expenses) divided by (Personnel expenses + Administrative expenses + Depreciation). Excludes impairment charges 4. Costs / assets = (Personnel expenses + Adm. Expenses + depreciation) / Total assets 5. Impaired loans include: (A) for loans individually evaluated for impairment, (i) the carrying amount of all loans to clients that are rated C1 through C6 and (ii) the carrying amount of loans to an individual client with a loan that is non-performing, regardless of category, excluding residential mortgage loans, if the past-due amount on the mortgage loan is less than 90 days; and (B) for loans collectively evaluated for impairment, (i) the carrying amount of total loans to a client, when a loan to that client is non-performing or has been renegotiated, excluding performing residential mortgage loans, and (ii) if the loan that is non-performing or renegotiated is a residential mortgage loan, all loans to that client. 6. Capital + future interest of all loans with one installment 90 days or more overdue. 7. Total installments plus lines of credit more than 90 days overdue. 8. Based on internal credit models and SBIF guidelines. Banks must have a 100% coverage of risk index. 9. Calculated using the variation of the Unidad de Fomento (UF) in the period.
Exhibit 99.2
Banco Santander Chile 1Q19 Results April 30, 2019
Important information Banco Santander Chile caution that this presentation contains forward looking statements within the meaning of the US Private Securities Litigation Reform Act of 1995. These forward looking statements are found in various places throughout this presentation and include, without limitation, statements concerning our future business development and economic performance. While these forward looking statements represent our judgment and future expectations concerning the development of our business, a number of risks, uncertainties and other important factors could cause actual developments and results to differ materially from our expectations. These factors include, but are not limited to: (1) general market, macro-economic, governmental and regulatory trends; (2) movements in local and international securities markets, currency exchange rates, and interest rates; (3) competitive pressures; (4) technological developments; and (5) changes in the financial position or credit worthiness of our customers, obligors and counterparties. The risk factors and other key factors that we have indicated in our past and future filings and reports, including those with the Securities and Exchange Commission of the United States of America, could adversely affect our business and financial performance. Note: the information contained in this presentation is not audited and is presented in Chilean Bank GAAP which is similar to IFRS, but there are some differences. Please refer to our 2018 20-F filed with the SEC for an explanation of the differences between Chilean Bank GAAP and IFRS. Nevertheless, the consolidated accounts are prepared on the basis of generally accepted accounting principles. All figures presented are in nominal terms. Historical figures are not adjusted by inflation. Please note that this information is provided for comparative purposes only and that this restatement may undergo further changes during the year and, therefore, historical figures, including financial ratios, presented in this report may not be entirely comparable to future figures presented by the Bank.
Agenda Macro-economic environment Strategy update Results Outlook
4 4 2.8 1.7 2.9 2.3 2.8 2016 2017 2018 2019 (e) 2020 (e) 1.6 1.5 4.0 3.0 3.2 2016 2017 2018 2019 (e) 2020(e) 3.50 2.50 2.75 3.00 3.25 2016 2017 2018 2019 (e) 2020 (e) Solid economic growth in 2019 driven by investment… Macroeconomic environment Source: Banco Central de Chile and estimates Santander Chile YoY real growth,% % Annual change in UF inflation,% GDP Inflation Central Bank ST Reference Rate -1.3 -2.7 4.7 5.4 4.8 2016 2017 2018 2019 (e) 2020 (e) Investment YoY real growth of fixed capital formation,%
5 5 0.0 0.8 0.8 0.8 2.3 1Q19 2Q19 3Q19 4Q19 2019 1.8 2.5 4.4 3.3 3.0 1Q19 2Q19 3Q19 4Q19 2019 2.75 3.00 3.00 3.00 3.00 4Q18 1Q19 2Q19 3Q19 4Q19 ..with growth & inflation picking up in the coming quarters Macroeconomic environment Source: Banco Central de Chile and estimates Santander Chile YoY real growth,% % Annual change in UF inflation,% Quarterly GDP Inflation Central Bank ST Reference Rate Quarterly average of 0.7- 0.8% UF variation to reach 2.3% for the year
6 6 Agenda Macro-economic environment Strategy and results Outlook
7 7 3 objectives for healthy growth / higher profitability Strategy and results I … by increasing client loyalty through an improved client experience and quality of service and expanding digital banking capabilities II Optimizing profitability and capital use to increase shareholder value in time III Re-focusing on growth as economy recovers…
8 8 Unbanked population: Individuals & SMEs Middle-income High income Offer transactional products with access to digital economy Build a lasting relationship with our clients while controlling the risk Offer a differentiated and specialized service to gain their loyalty Investment hubs WORK CAFÉ •Open to everyone •Co-working •No hay back-office •Cheaper to open •More productive •More profitable Offering innovative proposals for each market segment We have announced an investment plan of US$380 million for the period of 2019-2021 in technology, branch upgrading and new products and services. Segment Challenge Approach Build a lasting relationship with our clients while controlling the risk Strategy: II. Increasing client loyalty and expanding digital banking Increase SME access to banks and to digital economy Acquiring Unbanked population: Individuals & SMEs Middle-income High income We have announced an investment plan of US$380 million for the period of 2019-2021 in technology, branch upgrading and new products and services.
9 9 •Banco Santander Chile entered into an agreement with SKBergé Financiera S.A. to acquire its 49% share ownership in Santander Consumer Chile S.A., for Ch$59,063 million. •The final outcome of the operation will depend on the conclusion of the contractual agreements and the time it takes to achieve the necessary regulatory authorizations. Intention to enter high growing auto loan business announced Strategy and results Banco Santander S.A. (Santander Group) SKBergé Financiamiento S.A. Santander Consumer Finance Chile 49% 51% Currently: Santander Consumer Finance Chile
10 10 11.6% 11.9% 12.0% 11.9% 11.2% 7.5% 9.3% 8.6% 9.0% 8.6% 2014 2015 2016 2017 2018 NIM NIM net of risk Santander Consumer Finance: Financial Summary Strategy and results 202 218 228 303 388 13.3% 7.9% 5.0% 32.5% 28.3% 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% - 50 100 150 200 250 300 350 400 450 2014 2015 2016 2017 2018 Loans Var.% 5.6% 4.2% 3.2% 2.8% 2.7% 100.4% 83.8% 108.5% 124.1% 135.7% -10.00% 10.00% 30.00% 50.00% 70.00% 90.00% 110.00% 130.00% 150.00% 0.0% 2.0% 4.0% 6.0% 8.0% 10.0% 12.0% 2014 2015 2016 2017 2018 NPL Coverage Ch$bn and YoY growth,% Total loans % NPL & Coverage ratio % NIM & NIM net of risk % ROE Source: Company reports and Santander Chile estimates 15.9% 22.9% 17.4% 23.4% 20.1% 2014 2015 2016 2017 2018
11 11 20,144 20,809 20,762 21,809 21,462 Mar-18 Jun-18 Sep-18 Dec-18 Mar-19 Funding strategy driven by efforts to … Ch$bn Strategy: I. Re-focusing on growth as economy recovers… 1. Banco Santander Chile is the exclusive broker of mutual funds managed by Santander Asset Management, a subsidiary of SAM Investment Holdings Limited. 2. (Net Loans – portion of mortgages funded with long-term bonds) / (Time deposits + demand deposits). 3. LCR: Liquidity Coverage Ratio under new SBIF rules. 4. NSFR: Net Stable Funding Ratio according to internal methodology. These are not the Chilean models Total Deposits +6.5% Ch$bn 3M19 YoY QoQ Demand 8,526 4.3% (2.5%) Time 12,936 8.1% (1.0%) Total Deposits 21,462 6.5% (1.6%) Mutual funds1 5,817 8.0% 4.3% Loans to deposits2 99.1% LCR3 126.9% NSFR4 108.8%
12 12 …defend our funding costs as short term rates rise… Strategy: I. Re-focusing on growth as economy recovers… 1. Interest expense paid over nominal CLP deposits divided by CLP nominal deposits. Source of data to construct ratio = SBIF CLP Time Deposit Cost Evolution1 2.9% 2.9% 2.8% 3.0% 3.1% 3.2% Dec-17 Mar-18 Jun-18 Sep-18 Dec-18 Mar-19 Santander Chile BCI
13 13 …and maintain healthy liquidity ratios Strategy: I. Re-focusing on growth as economy recovers… 1. LCR: Liquidity Coverage Ratio under new SBIF rules. Source: Company information 127% 92% 116% 100% 146% 110% Local LCR1 Minimum Requirement 60% Average 115%
14 14 28,344 29,234 29,973 30,282 30,600 Mar-18 Jun-18 Sep-18 Dec-18 Mar-19 Ch$bn Strategy: I. Re-focusing on growth as economy recovers… 1. Includes other commercial loans to individuals. 2. Includes other non-segmented loans and interbank loans Total Loans Loan growth driven by Individuals and Middle-market in the quarter +8.0% +1.1% Ch$bn 3M19 YoY QoQ Individuals1 17,150 9.6% 1.4% Consumer 4,920 7.1% 0.9% Mortgages 10,335 11.5% 1.8% SMEs 3,833 2.7% (0.8%) Retail 20,983 8.3% 0.9% Middle Market 7,885 13.0% 2.5% Corporate (SCIB) 1,591 (15.7%) (5.4%) Total2 30,600 8.0% 1.1% 2019: Loan growth forecast 8-10% expected with an acceleration of retail loans
15 15 Lower inflation and higher short term rates contracts the NIM Strategy: I. Re-focusing on growth as economy recovers… 1.Annualized Net interest income divided by average interest earning assets. 2. Annualized gross interest income divided by average interest earning assets. 3. Annualized interest expense divided by sum of average interest bearing liabilities and demand deposits. Averages calculated using monthly figures.
NIM1 & Inflation Net Interest Income Ch$bn 3M19 YoY QoQ Net interest income 322.7 (6.9%) (9.8%) Average interest-earning assets 31,836 3.7% 1.0% Average loans 29,145 4.2% 4.5% Interest earning asset yield2 5.6% -131bp -160bp Cost of funds3 1.73% -77bp -118bp NIM YTD 3.9% -61bp
NIM should improve given rate and inflation outlook for the rest of the year 16 16 2.4% 2.2% 2.0% 1.8% 1.7% 6.8% 6.4% 6.0% 5.6% 5.5% 256% 264% 312% 316% 324% Mar-18 Jun-18 Sep-18 Dec-18 Mar-19 NPL(1) Impaired Loans(2) Coverage (3) 2.3% 2.2% 2.2% 2.1% 2.0% 6.4% 6.2% 6.0% 5.9% 5.9% 123% 124% 125% 129% 131% Mar-18 Jun-18 Sep-18 Dec-18 Mar-19 NPL(1) Impaired Loans (2) Coverage (3) 1. 90 days or more NPLs. 2.Impaired NPLs + restructured loans 3. Loan loss reserves over NPLs. Includes the additional provisions for Consumer recognized in 3Q18 for Ch$20,000 million % of loans 2.6% 2.6% 2.6% 2.7% 2.7% 7.2% 6.9% 6.7% 6.8% 6.9% 122% 122% 117% 115% 116% Mar-18 Jun-18 Sep-18 Dec-18 Mar-19 NPL(1) Impaired Loans (2) Coverage (3) % of loans % of loans 1.8% 1.7% 1.7% 1.3% 1.2% 5.1% 5.0% 4.9% 4.7% 4.6% 40.7% 40.9% 40.1% 48.0% 49.5% 0.0% 10.0% Mar-18 Jun-18 Sep-18 Dec-18 Mar-19 NPL(1) Impaired Loans (2) Coverage (3) % of loans Positive evolution of asset quality Total loans Commercial loans Consumer loans Mortgage loans Strategy: I. Re-focusing on growth as economy recovers…
17 17 1.1% 1.0% 3M18 3M19 -3bp 3.5% 3.0% 3M18 3M19 -50bp 4.5% 3.9% 3M18 3M19 NIM1 -61bp Cost of Credit2 NIM net of risk3 Low cost of credit partially mitigates lower gross NIM Strategy: I. Re-focusing on growth as economy recovers… 1. Annualized Net interest income divided by average interest earning assets 2. Annualized Net interest income net of provisions divided by the average interest earning assets. Averages are calculated using monthly figures. 3. Annualized interest expense divided by sum of average interest bearing liabilities and demand deposits. Impact of one-time provision expense due to change in provisioning models for group commercial loans lowered to Ch$40 billion
18 18 3 objectives for healthy growth / higher profitability Strategy and results Re-focusing on growth as economy recovers… I … by increasing client loyalty through an improved client experience and quality of service and expanding digital banking capabilities II Optimizing profitability and capital use to increase shareholder value in time III 19 19 Higher client satisfaction… 1. Measures the Net Promoter Score:% of clients that value with grade 6 and 7 subtracted by clients that value with grade 1 through 4 2. Average of competitor’s evaluations Strategy: II. Increasing client loyalty and expanding digital banking 56 52 Peer Group Global satisfaction individual clients1 2nd semester 2018 Product quality1 Service quality1 Image1 61 58 Peer Group 2nd semester 2018 60 56 Peer Group 2nd semester 2018 60 56 Peer Group 2nd semester 2018 9.7 9.3 8.2 1S2016 1S2017 1S2018 # of complaints for every 10 thousand debtors -4% -12% 2 2 2 2 Ranking Sernac Financiero
20 20 ….digital transformation inside and out… +75% Digital Consumer Operations QoQ ‘17-’18 +27% MAU1 APP YoY ‘17-’18 +21% Life consumer credit Dec’18-Mar’19 85% Of our Current Account holders are digital 2018 1. MAU = Monthly active users Strategy: II. Increasing client loyalty and expanding digital banking -67% In average time for card activation -56% In Response Time for requests YoY ‘17-’18 -90% In obsolescence -91% In daily incidents YoY ‘17-’18 YoY ‘14-’Feb19 YoY ‘15-’19 Front office Back office
21 21 854 1,077 515 675 98 151 331 427 37 50 Jan-15 Mar-15 May-15 Jul-15 Sep-15 Nov-15 Jan-16 Mar-16 May-16 Jul-16 Sep-16 Nov-16 Jan-17 Mar-17 May-17 Jul-17 Sep-17 Nov-17 Jan-18 Mar-18 May-18 Jul-18 Sep-18 Nov-18 Jan-19 Mar-19 Total digital clients Total loyal clients Loyal high income Loyal middle income Loyal companies …is leading to higher client loyalty Strategy: II. Increasing client loyalty and expanding digital banking Total Loyal Clients1 thousands CAGR 6.5% CAGR 10.7% CAGR 6.2% CAGR 7.0% 1. Loyal high income and middle income customers with 4 products plus a minimum profitability level and a minimum usage indicator, as differentiated by segment. SME + Middle-market cross-selling differentiated by client size using a point system that depends on number of products, usage of products and income net of risk CAGR 5.6%
22 22 Ch$bn 75.5 78.8 69.1 67.4 70.7 23.2 18.6 27.5 35.8 38.8 1Q18 2Q18 3Q18 4Q18 1Q19 Net fee income Financial trx Strategy: II. Increasing client loyalty and expanding digital banking Non-interest income (fee + financial trxs) Good growth in non-NII across business segments Ch$bn 3M19 YoY QoQ Retail 52.7 (3.2%) 2.4% Middle Market 9.9 9.2% 6.6% Corporate 7.6 (27.7%) 2.9% Subtotal 70.2 (5.1%) 3.0% Others1 0.4 (69.7%) (159.2%) Total Fees 70.7 (6.4%) 4.8%
23 23 Work Café 43 Traditional 337 11,444 11,280 3M18 3M19 379 380 3M18 3M19 948 926 3M18 3M19 Restructuring our physical distribution network Points of sale ATMs Employees +0.3% -2.3% -1.4% Strategy: II. Increasing client loyalty and expanding digital banking
24 24 Operating Expenses 170.9 186.0 181.6 183.4 180.1 1Q18 2Q18 3Q18 4Q18 1Q19 Investing to improve productivity and efficiency Ch$bn 1. Operating expenses excluding Impairment and Other operating expenses 2. Efficiency ratio: Oper. Expense excluding impairment / Net interest income + fee income + financial transactions, and Other operating income, net Strategy: II. Increasing client loyalty and expanding digital banking Ch$bn 3M19 YoY QoQ Personnel expenses 94.6 5.6% (5.3%) Administrative expenses 59.3 (4.5%) (4.3%) Depreciation 26.2 36.4% 21.5% Operating expenses 180.1 5.4% (1.8%) Efficiency ratio 42.5% +387bp +251bp Cost/Assets 1.8% -5bp -5bp
25 25 3 objectives for healthy growth / higher profitability Strategy and results … by increasing client loyalty through an improved client experience and quality of service and expanding digital banking capabilities II Optimizing profitability and capital use to increase shareholder value in time III Re-focusing on growth as economy recovers…
26 26 20bp of capital generated in the quarter despite lower ROE Strategy: III. Optimizing profitability and capital BIS Ratio 11.1% 10.6% 10.8% 3M18 12M18 3M19 Core capital 14.0% 13.4% 13.6% 3M18 12M18 3M19 Payout of 60%. Dividend yield of 3.7%
27 27 ROAE down in the quarter but we remain above the competition Strategy: III. Optimizing profitability and capital 3M19 2018 2017 2016 2015 Santander 15.3% 19.2% 19.2% 17.1% 17.1% Chile 12.2% 18.7% 19.3% 19.6% 21.3% BCI 13.7% 13.5% 14.0% 14.7% 17.5% Itaú Corpbanca 3.4% 5.3% 1.8% 0.1% 14.8% Scotiabank 12.5% 8.6% 12.0% 11.5% 11.2%
28 28 Agenda Macro-economic environment Strategy and results Outlook
29 29 Sound outlook for rest of 2019 xGoing forward we expect inflation to normalize, rates to remain stable at 3.0% and GDP growth to pick up. GDP growth estimate of 3.0% in 2019 xAmbitious investment plan announced focusing on technology and new businesses xEstimated loan growth of 8-10% with growth accelerating in higher yielding retail loans xNIMs of 4.3%-4.4% in remaining quarters, depending on inflation and velocity of rate rises xGreater client loyalty and higher client treasury income should drive non-interest income xRecurring* cost of credit of 1.0% with stable asset quality. xEfficiency ratio ~40.0% led by improved productivity through digitalization xEffective tax rate of ~22% Outlook Recurring ROAE* of 18% in 2019 • Excluding the effect of the change in provisioning models for commercial loans analyzed on a group basis.
30 Our purpose is to help people and business prosper. Our culture is based on believing that everything we do should be: Thank You.
31 31 Annexes
32 32 Annexes Unaudited Balance Sheet Mar-19 Mar-19 Mar-18 Mar-19/Mar-18 US$Ths1 Ch$Million% Chg. Cash and deposits in banks 2,280,593 1,550,598 1,599,697 (3.1%) Cash items in process of collection 603,927 410,616 511,561 (19.7%) Trading investments 139,442 94,808 172,501 (45.0%) Investments under resale agreements 7,376 5,015 - --% Financial derivative contracts 4,387,684 2,983,230 2,000,057 49.2% Interbank loans, net 38,849 26,414 9,227 186.3% Loans and account receivables from customers, net 43,798,866 29,779,287 27,524,777 8.2% Available for sale investments 4,116,786 2,799,044 2,992,498 (6.5%) Held-to-maturity investments - - - --% Investments in associates and other companies 48,680 33,098 28,274 17.1% Intangible assets 93,103 63,302 62,458 1.4% Property, plant and equipment 295,764 201,093 232,626 (13.6%) Right of use assets 293,464 199,529 - --% Current taxes 14,995 10,195 6,756 50.9% Deferred taxes 613,202 416,922 372,665 11.9% Other assets 1,609,645 1,094,414 920,765 18.9% Total Assets 58,342,376 39,667,565 36,433,862 8.9% Deposits and other demand liabilities 12,540,399 8,526,343 8,175,608 4.3% Cash items in process of being cleared 405,487 275,695 354,046 (22.1%) Obligations under repurchase agreements 177,869 120,935 105,899 14.2% Time deposits and other time liabilities 19,025,611 12,935,703 11,968,775 8.1% Financial derivatives contracts 3,745,115 2,546,341 1,921,807 32.5% Interbank borrowings 2,551,607 1,734,863 1,322,512 31.2% Issued debt instruments 12,551,986 8,534,221 7,795,573 9.5% Other financial liabilities 317,511 215,879 243,684 (11.4%) Leasing contract obligations 227,735 154,839 - --% Current taxes - - - --% Deferred taxes 88,635 60,264 11,221 437.1% Provisions 502,747 341,823 339,901 0.6% Other liabilities 1,253,798 852,470 982,368 (13.2%) Total Liabilities 53,388,501 36,299,376 33,221,394 9.3% Equity Capital 1,310,913 891,303 891,303 --% Reserves 2,828,348 1,923,022 1,781,818 7.9% Valuation adjustments 7,855 5,341 (4,348) (222.8%) Retained Earnings: Retained earnings from prior years 870,559 591,902 564,815 4.8% Income for the period 184,480 125,430 151,016 (16.9%) Minus: Provision for mandatory dividends (316,512) (215,200) (214,749) 0.2% Total Shareholders' Equity 4,885,644 3,321,798 3,169,855 4.8% Non-controlling interest 68,231 46,391 42,613 8.9% Total Equity 4,953,875 3,368,189 3,212,468 4.8% Total Liabilities and Equity 58,342,376 39,667,565 36,433,862 8.9% 1. The exchange rate used to calculate the figures in dollars was Ch$679.91 / US$1
33 33 Annexes Unaudited YTD Income Statement Mar-19 Mar-19 Mar-18 Mar-19/Mar-18 US$Ths1 Ch$Million% Chg. Interest income 677,665 460,751 528,052 (12.7%) Interest expense (203,042) (138,050) (181,337) (23.9%) Net interest income 474,623 322,701 346,715 (6.9%) Fee and commission income 178,503 121,366 124,154 (2.2%) Fee and commission expense (74,555) (50,691) (48,660) 4.2% Net fee and commission income 103,948 70,675 75,494 (6.4%) Net income (expense) from financial operations (247,842) (168,510) (27,174) 520.1% Net foreign exchange gain 304,974 207,355 50,395 311.5% Total financial transactions, net 57,133 38,845 23,221 67.3% Other operating income 7,583 5,156 6,307 (18.2%) Net operating profit before provisions for loan losses 643,287 437,377 451,737 (3.2%) Provision for loan losses (112,182) (76,274) (75,405) 1.2% Net operating profit 531,104 361,103 376,332 (4.0%) Personnel salaries and expenses (139,073) (94,557) (89,516) 5.6% Administrative expenses (87,270) (59,336) (62,155) (4.5%) Depreciation and amortization (38,480) (26,163) (19,180) 36.4% Op. expenses excl. Impairment and Other operating expenses (264,823) (180,056) (170,851) 5.4% Impairment of property, plant and equipment - - (39) (100.0%) Other operating expenses (20,834) (14,165) (9,921) 42.8% Total operating expenses (285,657) (194,221) (180,811) 7.4% Operating income 245,447 166,882 195,521 (14.6%) Income from investments in associates and other companies 1,358 923 825 11.9% Income before tax 246,805 167,805 196,346 (14.5%) Income tax expense (61,988) (42,146) (44,553) (5.4%) Net income from ordinary activities 184,817 125,659 151,793 (17.2%) Net income discontinued operations - - - --% Net income attributable to: Non-controlling interest 337 229 777 (70.5%) Net income attributable to equity holders of the Bank 184,480 125,430 151,016 (16.9%) 1. The exchange rate used to calculate the figures in dollars was Ch$679.91 / US$1
34 34 Annexes Unaudited Quarterly Income Statement 1Q19 1Q19 4Q18 1Q18 1Q19/1Q18 1Q19/4Q18 US$Ths1 Ch$Million% Chg. Interest income 677,665 460,751 587,413 528,052 (12.7%) (21.6%) Interest expense (203,042) (138,050) (229,812) (181,337) (23.9%) (39.9%) Net interest income 474,623 322,701 357,601 346,715 (6.9%) (9.8%) Fee and commission income 178,503 121,366 119,309 124,154 (2.2%) 1.7% Fee and commission expense (74,555) (50,691) (51,871) (48,660) 4.2% (2.3%) Net fee and commission income 103,948 70,675 67,438 75,494 (6.4%) 4.8% Net income (expense) from financial operations (247,842) (168,510) 37,804 (27,174) 520.1% (545.7%) Net foreign exchange gain 304,974 207,355 (2,034) 50,395 311.5% (10294.4%) Total financial transactions, net 57,133 38,845 35,770 23,221 67.3% 8.6% Other operating income 7,583 5,156 10,769 6,307 (18.2%) (52.1%) Net operating profit before provisions for loan losses 643,287 437,377 471,578 451,737 (3.2%) (7.3%) Provision for loan losses (112,182) (76,274) (73,283) (75,405) 1.2% 4.1% Net operating profit 531,104 361,103 398,295 376,332 (4.0%) (9.3%) Personnel salaries and expenses (139,073) (94,557) (99,872) (89,516) 5.6% (5.3%) Administrative expenses (87,270) (59,336) (62,009) (62,155) (4.5%) (4.3%) Depreciation and amortization (38,480) (26,163) (21,542) (19,180) 36.4% 21.5% Op. expenses excl. Impairment and Other operating expenses (264,823) (180,056) (183,423) (170,851) 5.4% (1.8%) Impairment of property, plant and equipment - - - (39) (100.0%) --% Other operating expenses (20,834) (14,165) (13,474) (9,921) 42.8% 5.1% Total operating expenses (285,657) (194,221) (196,897) (180,811) 7.4% (1.4%) Operating income 245,447 166,882 201,398 195,521 (14.6%) (17.1%) Income from investments in associates and other companies 1,358 923 (128) 825 11.9% (821.1%) Income before tax 246,805 167,805 201,270 196,346 (14.5%) (16.6%) Income tax expense (61,988) (42,146) (42,136) (44,553) (5.4%) 0.0% Net income from ordinary activities 184,817 125,659 159,134 151,793 (17.2%) (21.0%) Net income discontinued operations - - - - --% --% Net income attributable to: Non-controlling interest 337 229 2,490 777 (70.5%) (90.8%) Net income attributable to equity holders of the Bank 184,480 125,430 156,644 151,016 (16.9%) (19.9%) 1. The exchange rate used to calculate the figures in dollars was Ch$679.91 / US$1
35 35 Annexes: Key Indicators Profitability and efficiency Mar-19 Mar-18 Change bp Net interest margin (NIM) 1 3.9% 4.5% (61) Efficiency ratio2 42.5% 38.7% 387 Return on avg. equity 15.3% 19.4% (406) Return on avg. assets 1.3% 1.7% (39) Core Capital ratio 10.8% 11.1% (30) BIS ratio 13.6% 14.0% (36) Return on RWA 1.6% 2.1% (50) Asset quality ratios (%) Mar-19 Mar-18 Change bp NPL ratio3 2.0% 2.3% (29) Coverage of NPLs ratio 4 127.4% 122.9% 453 Cost of credit5 1.0% 1.1% (8) Structure (#) Mar-19 Mar-18 Change (%) Branches 380 379 0.3% ATMs 926 948 (2.3%) Employees 11,280 11,444 (1.4%) Market capitalization (YTD) Mar-19 Mar-18 Change (%) Net income per share (Ch$) 0.67 0.80 (16.9%) Net income per ADR (US$) 0.39 0.53 (26.1%) Stock price (Ch$/per share) 51.19 50.88 0.6% ADR price (US$per share) 29.75 33.51 (11.2%) Market capitalization (US$mn) 14,016 15,855 (11.6%) Shares outstanding (millions) 188,446.1 188,446.1 --% ADRs (1 ADR = 400 shares) (millions) 471.1 471.1 --% 1. NIM = Net interest income annualized divided by interest earning assets. 2. Efficiency ratio: Operating expenses excluding impairment and other operating expenses divided by Operating income. Operating income = Net interest income + Net fee and commission income + Total financial transactions, net + Other operating income minus other operating expenses. 3. Capital + future interest of all loans with one installment 90 days or more overdue divided by total loans. 4. Loan loss allowance divided by Capital + future interest of all loans with one installment 90 days or more overdue. 5. Provision expense annualized divided by average loans.